topic Can't add device to a different phone in Arlo Baby

Can't add device to a different phone

td3201 — Thu, 18 Oct 2018 17:11:06 GMT

I have a working Arlo Baby. I'm able to see it via the website and another iPhone. For some reason, I can't on my wife's phone. I removed the device and attempted to readd it. It won't discover it. It won't work with the QR code. I've deleted the app from her phone and started from scratch. Any other ideas?

Re: Can't add device to a different phone

td3201 — Thu, 18 Oct 2018 17:11:18 GMT

I've determined it isn't her phone but rather her account. I'm going to troubleshoot that angle now.

Re: Can't add device to a different phone

brh — Thu, 18 Oct 2018 17:11:28 GMT

@td3201

Have you granted access to her account and has she accepted the invitation?

Brian