topic Re: Apple Watch Homekit Arlo baby timeout in Arlo Baby

Apple Watch Homekit & Arlo Baby Timeout

ollieollie — Mon, 24 Sep 2018 21:45:54 GMT

I have the Arlo baby and the homekit implementation should work across all iOS devices. It works on my Apple TV and iPhone but on Apple Watch, it timesout and I just see a spinning wheel.

On my apple watch the Arlo baby never displays video and stays on "connecting" (although the HomeKit snapshot works fine on WATCH) which indicates that the Homekit implementation is not done correctly. This is with a new Arlo Baby, with both iOS 11/12 and a solid Wireless 2.4G connection. Is there any visibility to this issue with Arlo?

Re: Apple Watch Homekit Arlo baby timeout

ShayneS — Tue, 25 Sep 2018 17:57:51 GMT

Hi ollieollie,

We are aware of an issue that causes streaming to time out or not connect when using the Apple Watch. We are working closely with Apple toward a resolution. We do not have an eta at this time but will provide an update as soon as we know more.

Re: Apple Watch Homekit Arlo baby timeout

thekame — Sat, 20 Oct 2018 11:42:48 GMT

Same issue, there has been a firmware update few days ago stating "homekit fixes".

But it still does not work.

Any update about that issue?

I basicall ybought my watch for this...

Thanks

Re: Apple Watch Homekit & Arlo Baby Timeout

Jimmynail — Sun, 28 Oct 2018 23:59:45 GMT

Same issue here...

Re: Apple Watch Homekit & Arlo Baby Timeout

Chrisjamie2012 — Wed, 31 Oct 2018 02:12:07 GMT

Re: Apple Watch Homekit & Arlo Baby Timeout

ShayneS — Thu, 01 Nov 2018 20:41:50 GMT

Chrisjamie2012,

What is the issue you are experiencing with your Arlo Baby?

Re: Apple Watch Homekit & Arlo Baby Timeout

Chrisjamie2012 — Fri, 02 Nov 2018 03:48:19 GMT

Same as the OP

Re: Apple Watch Homekit & Arlo Baby Timeout

thekame — Fri, 02 Nov 2018 08:53:09 GMT

It’s been 3 month nearly that you said it was investigated. Please Team, do something.

Arlo Baby still does not stream to Apple Watch

thekame — Thu, 06 Dec 2018 20:20:40 GMT

First of all thanks for the sensors now showing in Homekit, that’s cool.
Thanks also for the lullabies functionality fixed.
But what about stream to Apple Watch?
It still does not work 3 month after tou said you were investigating.
Your product clearly state it works on Apple Watch but it doesn’t.
Please do something.

Re: Apple Watch Homekit & Arlo Baby Timeout

Max88 — Wed, 26 Dec 2018 13:23:33 GMT

as always, arlo employees and managers are innefficient, not communicating and provide poor support and service.

Still the same issue since more than 3 months when it should be a straight forward fix.

do your job or find teh right vendor to do it but the customer who paid high price for that piece of junk should not suffer from your mistakes.

Once again, this is a security product for baby, not a gadget or toy and you should take high responsibility for this.

Never again I will trust Netgear.

I am another customer unsatisfied like thousand other...

Re: Apple Watch Homekit & Arlo Baby Timeout

Loodles — Thu, 31 Jan 2019 10:05:17 GMT

Any movement on this? Just got a series 4 watch and would be awesome not to have to have my phone on me constantly to check on the little munchkin.

Re: Apple Watch Homekit & Arlo Baby Timeout

infinitebeard — Mon, 11 Mar 2019 20:18:58 GMT

Anyone had any luck with this? Bought a HomeKit camera specifially so I could use on Apple Watch but seems it's another issue with this camera.

Re: Apple Watch Homekit & Arlo Baby Timeout

ShayneS — Mon, 18 Mar 2019 19:14:03 GMT

Hi @infinitebeard

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Apple Watch Homekit & Arlo Baby Timeout

infinitebeard — Mon, 18 Mar 2019 19:47:42 GMT

@ShayneS Have spent hours with technical support on a bigger issue and haven't heard anything back despite being told I would a few days ago, so don't feel like going through all of that again. It's obvious there's an issue from this forum thread, surely it would save a lot of time if a staff member here (you?) reports this to the support team? Surely that would save a lot of time for everyone?

Re: Apple Watch Homekit & Arlo Baby Timeout

ReaXion — Sun, 31 Mar 2019 17:06:58 GMT

I’m in the same pool party. Logitech circle 2 cameras all stream to Apple Watch series 4 on iOS 12.2 & watchOS 5.2 just fine. Arlo baby cameras do not. Arlo baby cameras just spin on connecting on the watch. Over and over.

Also not as important Nightlight color changing in apple HomeKit changes the color to white on the camera Nightlight. So the HomeKit integration is lacking!

Seems that when features are added to the arlo app, HomeKit compatibly suffers. Can we please do something to fix HomeKit compatibility? It’s the reason I bought HomeKit cameras to begin with.

Re: Apple Watch Homekit & Arlo Baby Timeout

infinitebeard — Sun, 31 Mar 2019 17:14:13 GMT

@ReaXion I can actually help you with the nightlight – turn it down to 50% and you can use the colours. Bit odd but it works pretty well, probably the only feature of the camera that does its job well

Re: Apple Watch Homekit & Arlo Baby Timeout

thekame — Mon, 01 Apr 2019 10:49:51 GMT

Arlo team? Any answer? No issue for you selling a product advertising it is working with Apple Watch when it doesn’t?
Blatant false advertisement?

Re: Apple Watch Homekit & Arlo Baby Timeout

infinitebeard — Thu, 04 Apr 2019 12:50:26 GMT

@thekame it's shocking, the support is horrendous. I would be happy if they just acknowledged the issue and said they're working on it, but no – just a brick wall.

Re: Apple Watch Homekit & Arlo Baby Timeout

iJ-88 — Tue, 09 Apr 2019 00:25:07 GMT

@infinitebeard
Stick your iPhone in Airplane mode. (This will probably put your Apple Watch into airplane mode, so turn airplane mode off on the watch only from the watch control centre.)

Now access HomeKit on your watch and you will be able to view the camera (live).

This sort of crosses over into the topic that we were discussing on the other thread about maxStreams in HAP. HomeKit Accessory Protocol potentially see’s the iPhone and Apple Watch as 2 simultaneous streams (as they are tethered?), whilst “maxStreams”: 1, has been applied in HAP via the Arlo app, only allowing 1 simultaneous stream.

The airplane mode trick above would seem to confirm my suspicions.

Re: Apple Watch Homekit & Arlo Baby Timeout

persianrunr — Sun, 21 Apr 2019 01:40:23 GMT

@iJ-88 Thank you for this! I don't understand why the limit is there to begin with. Is it a HomeKit limitation being enforced or is Alro just doing this to minimally support HomeKit?