topic Re: Visibility and Night Vision Issues in Arlo Baby

Visibility and Night Vision Issues

Wlau29 — Mon, 17 Sep 2018 00:25:17 GMT

i purchased the new version of the Arlo baby (pro?) On Amazon prime day 2018, And since day one the night vision (nv) has yet to work. When nv is on the camera continuously makes a clock noise and the screen beocmes white washed then the image is visible for about 1.5 seconds until the camera clicks again and goes pitch black. Even when the nv is not enabled the picture is usually pitch black as well. So far I've called customer service and explained my problem and was told tech support will call me. They never called. I repositioned the camera multiple times to avoid reflective surfaces, o moved it to other rooms and I've factory reset the device multiple times. It still does not work. I do see the two red dots on when nv is on. Besides the nv not working the constant clicking noise also disturbs my child and drains the battery within an hour. Any solution or suggestions are welcome. I havevideo of what is going on if it helps.

Re: Visibility and Night Vision Issues

steve_t — Mon, 17 Sep 2018 20:49:51 GMT

Sounds faulty. Can you get Amazon to exchange it?

Re: Visibility and Night Vision Issues

Wlau29 — Mon, 17 Sep 2018 22:10:49 GMT

No, the return window has closed with Amazon.

Re: Visibility and Night Vision Issues

jguerdat — Tue, 18 Sep 2018 12:28:01 GMT

You'll need to pursue this with support here. If you didn't get a case number before, open a case - it's the only way to get an RMA.

Re: Visibility and Night Vision Issues

Wlau29 — Mon, 08 Oct 2018 11:54:20 GMT

So how do I go about doing an RMA?

Re: Visibility and Night Vision Issues

JessicaP — Mon, 08 Oct 2018 18:28:09 GMT

You can contact our Arlo Support Team here to help you with creating an RMA.