topic Arlo Baby + Fire HD 8 + Notifications in Arlo Baby

Arlo Baby + Fire HD 8 + Notifications

Christian1313 — Mon, 13 Aug 2018 12:08:51 GMT

I have the arlo baby setup with an iPhone and Fire HD 8.

Fire HD8 is the latest model.

All devices up to date with current software.

Problem:

Notifications (for movement and sound detection) appears on my iPhone but not on the Fire HD 8.

Is there any aditional setup needed on the Fire HD 8?

Re: Arlo Baby + Fire HD 8 + Notifications

jguerdat — Mon, 13 Aug 2018 13:19:59 GMT

Have you checked the app permissions? Maybe the notifications setting is disabled.

Re: Arlo Baby + Fire HD 8 + Notifications

Christian1313 — Mon, 13 Aug 2018 13:23:23 GMT

The App has all permissions for Notifications.

Does anyone has a similar setup with iOS device + Fire HD with working Notifications?

Re: Arlo Baby + Fire HD 8 + Notifications

JamesC — Tue, 14 Aug 2018 15:40:54 GMT

Christian1313,

Is the Arlo mobile app logged in and running on the Fire HD 8 device? To receive push notifications you must be logged in.

JamesC

Re: Arlo Baby + Fire HD 8 + Notifications

Christian1313 — Wed, 15 Aug 2018 09:09:47 GMT

Yes Arlo App is running and I am logged in.

Currently i tried to remove the iPhone from the setup.

Now I have only the Arlo Baby and the Fire HD8. The Motion detection work, all events are recorded

but no notification is send to the Fire HD8.

To clarify i have not installed the Arlo Alex Skill only the App.

Does any one has Notification working on a Amazon Fire HD8?

Re: Arlo Baby + Fire HD 8 + Notifications

Christian1313 — Tue, 21 Aug 2018 08:48:02 GMT

I have tested now only with Arlo babycam and Fire HD. Notifications do not work.

Re: Arlo Baby + Fire HD 8 + Notifications

ChicoQuente — Sun, 09 Dec 2018 20:46:24 GMT

We purchased an Arlo Baby and a Fire HD 7 to use as our baby monitor. Upon setting it up today we are having the exact same issues as you. We have tried both of our iPhones and the Fire HD 7. The Fire HD is intended to be a tablet dedicated for use as a baby monitor screen and never leave the home. We are able to receive all notifications on our iPhone 7 Plus and iPhone 8 Plus but we can not get any notifications for sound or motion detection on our Fire HD 7. All pieces of hardware are up to date firmware and software wise. As we specifically bought this combination for our monitor we are very disappointed to see that the notifications are not working at all. I have spent the last hour going through every single setting on the Fire HD itself and the Arlo app and I am certain I have all settings/permissions set correctly.

Any advice on how to get this working would be greatly appreciated.

Re: Arlo Baby + Fire HD 8 + Notifications

ShayneS — Mon, 10 Dec 2018 19:45:44 GMT

@ChicoQuente

Have you contacted customer support regarding this issue you are experiencing? Did they give you a case number?

Re: Arlo Baby + Fire HD 8 + Notifications

ChicoQuente — Mon, 10 Dec 2018 22:40:28 GMT

@ShayneS I have tried 2 days in a row to start a live chat but in multiple browsers now nothing happens when I click start chat. I don't have time to sit on a phone call and can not find a way to email. Is there an email method of communication for support?