topic Re: Intermittent Arlo Baby Camera Disconnections in Arlo Baby

Intermittent Arlo Baby Camera Disconnections

BretD — Thu, 28 Sep 2017 19:51:51 GMT

Arlo Baby Firmware updates automatically. To update Arlo Baby Firmware manually visit our support pages for details.

The Arlo QA team has discovered an intermittent issue affecting some cameras that may cause them to occasional disconnect from the WiFi network. The team is expediting a firmware update to correct this issue. Once deployed, this firmware will automatically be uploaded to your Arlo Baby cameras during the nightly automatic update cycle if connected to the internet. If they are not online at that time, they will update later once coming online.

The new Firmware is now live. Your camera should update automatically. If you continue to have these issues, please let us know.

-If your camera experiences a disconnect, you may reconnect your camera to your network by resetting or power-cycling it.

Re: Intermittent Arlo Baby Camera Disconnections

RichIss — Mon, 29 May 2017 13:46:10 GMT

Is this the firmware that released 5/21?

Mine updated but on certain occassions it will still disconnect.

Re: Intermittent Arlo Baby Camera Disconnections

Streak2 — Mon, 29 May 2017 20:04:22 GMT

Make sure it's running 1.8.0.27_12874 .

What is the wifi signal strength like where you have the camera located?

Re: Intermittent Arlo Baby Camera Disconnections

TPPro — Mon, 05 Jun 2017 19:53:14 GMT

I am still having the same reliability issues with wonderful WIFI signal. Constant disconnections within minutes despite updating the firmware. I have also tried to reset the system and start from scratch. If anyone knows how to remedy, please advise!

Re: Intermittent Arlo Baby Camera Disconnections

JamesC — Mon, 05 Jun 2017 22:57:15 GMT

TPPro,

I would like to offer assistance with the connection issue you are having with your Arlo Baby. I will reach out to you in a private message to collect more details on this issue.

JamesC

Re: Intermittent Arlo Baby Camera Disconnections

DavidsonMK — Wed, 07 Jun 2017 03:13:48 GMT

I'm having the same problem. It has happened multiple times in the last few days even after the firmware update and with a strong wifi signal. I'm relying on Arlo Baby to be my ears to my baby on the other side of the house. She's 7 weeks old and I would HATE to think she is crying and I am missing it.

Re: Intermittent Arlo Baby Camera Disconnections

vr6exy98 — Wed, 07 Jun 2017 04:28:51 GMT

I am running iOS 10.3.2 on my iPad pro with update 2.4.1 and I have still experienced disconections and app closeure. My main concern is that the app closes and iPad turns off. I keep my iPad charged so battery life is not an issue but we would like the app to stay open even if the connection became low or disconnected.

Re: Intermittent Arlo Baby Camera Disconnections

JamesC — Wed, 07 Jun 2017 15:30:59 GMT

DavidsonMK, vr6exy98,

I would like to offer assistance with the connection issue you are having with your Arlo Baby. I will reach out to you in a private message to collect more details on this issue.

JamesC

Re: Intermittent Arlo Baby Camera Disconnections

Mmarley — Thu, 15 Jun 2017 06:53:02 GMT

I just purchased the Arlo Baby camera and am encountering issues with the camera consistently disconnecting from the network. The camera will work for a brief period and then it will show "offline". I have tried power cycling the camera and also resetting to factory defaults. Each time the camera will work for a brief period and then go offline again. Can you provide assistance please?

Re: Intermittent Arlo Baby Camera Disconnections

JamesC — Thu, 15 Jun 2017 14:51:44 GMT

Mmarley,

I would like to offer assistance with the connection issue you are having with your Arlo Baby. I will reach out to you in a private message to collect more details on this issue.

JamesC

Re: Intermittent Arlo Baby Camera Disconnections

FELIPEVARG2000 — Wed, 28 Jun 2017 20:10:52 GMT

I bought my camera a month ago and i have followed every possible troubleshooting tip found. Camera keeps constantly disconnecting from Wifi, so i am not able to view anything on the App. My wifi is very stable and this is the only Firmware i am having a lot of issues with. Sometimes when it does connect, i can't hear any sound, so i cant hear my baby at night when he cries or wake up, have to leave our door open, whcih is just unacceptable. I do not know if it is a camera issue or an app issue. Please assist.

Re: Intermittent Arlo Baby Camera Disconnections

JamesC — Wed, 28 Jun 2017 23:36:00 GMT

FELIPEVARG2000,

I would like to offer assistance with the connection issue you are having with your Arlo Baby. I will reach out to you in a private message to collect more details on this issue.

JamesC

Re: Intermittent Arlo Baby Camera Disconnections

CDM1 — Wed, 06 Sep 2017 09:41:29 GMT

Same problem here. I already replaced the Arlo Baby unit once. Would I buy the Arlo cameras again? Absolutely not. I have 4 Arlo cameras in total. 3 x Arlo Q and 1 x Arlo Baby. At various times they all experience connectivity issues. My main concern is obviously the baby monitor as we rely upon this to know that the baby is safe. Unfortunately the Arlo Baby will only work through the night 50% of the time. Getting up at 3am to reset the camera or the router is not fun. I'm pretty well at my witts end with these cameras and will now have to go out and buy a traditional baby monitor.

I have a Netgear CG3000 V2 Cable modem

Netgear Orbi mesh network

Wifi signal is 100% at every camera.

Re: Intermittent Arlo Baby Camera Disconnections

JamesC — Wed, 06 Sep 2017 16:11:54 GMT

CDM1,

What are you experiencing with the Arlo Baby that requires you to reboot the camera or router? Can you provide more details on what you experience/see that indicates an issue?

JamesC

Re: Intermittent Arlo Baby Camera Disconnections

CDM1 — Thu, 07 Sep 2017 00:05:59 GMT

We try to leave the audio running from the Arlo Baby through our mobile phones (one Android one IOS) during the night. When we get up to feed every three or so ours we discover the audio is not playing back through the phones and it says that the camera is offline. This happens about 50% of the time even though the blue light is on on the Arlo Baby. Which means the baby could have been screaming and we would have been unaware this totally defeating the purpose of the expensive camera.

Re: Intermittent Arlo Baby Camera Disconnections

CDM1 — Thu, 07 Sep 2017 04:42:37 GMT

Re: Intermittent Arlo Baby Camera Disconnections

JamesC — Thu, 07 Sep 2017 18:04:00 GMT

CDM1,

This could be due to your mobile devices battery optimization settings closing or putting the app to sleep. Check your mobile devices battery optimization settings and see if you still get the same results after making an exception for the Arlo mobile app.

JamesC

Re: Intermittent Arlo Baby Camera Disconnections

CDM1 — Fri, 08 Sep 2017 00:31:23 GMT

HI,

I have isolated the Arlo app on android so that it won't be put to sleep. Note that the screenshot above was actually taken on a PC.

Cheers

Re: Intermittent Arlo Baby Camera Disconnections

Jsrviper — Fri, 15 Sep 2017 05:13:49 GMT

I am having the same disconnect issue. I have an Arlo Baby and firmware is updated. I have a strong wifi connection and will be connected about 20 minutes and the camera disconnects. I have to shut down app and restart app for it to re- connect. I am very frustrated! Please help

Re: Intermittent Arlo Baby Camera Disconnections

AlbertL — Fri, 15 Sep 2017 17:13:04 GMT

JSrviper

Were you using Android Arlo apps or iOS Arlo apps when you see disconnect issue?