topic Re: Solid amber Internet light in Arlo Baby

Solid amber Internet light

Valentinalesun — Sat, 28 Jul 2018 20:15:55 GMT

I’ve had my Arlo Baby for 8 or 9 months now and haven’t had a single issue until now I couldn’t connect to the camera. Light is amber. I tried to reconnect it to the WiFi which the app prompted, no luck. I tried to power cycle it, no luck. Then tried resetting and no luck there either. I let the battery drain then unplugged it and left it for a few days and also removed the camera from the app. I’ve just tried to set it up again but it’s still stuck on the Amber LED, it never changes.

Re: Solid amber Internet light

steve_t — Sun, 29 Jul 2018 00:12:03 GMT

Pressing the Sync button doesn't get the blue LED flashing?

Re: Solid amber Internet light

Valentinalesun — Mon, 30 Jul 2018 19:49:48 GMT

Yes, I did. it’s always stuck on the Amber LED, it never changes.

Re: Solid amber Internet light

JamesC — Mon, 30 Jul 2018 20:52:51 GMT

Valentinalesun,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me.

JamesC

Re: Solid amber Internet light

steve_t — Mon, 30 Jul 2018 20:55:20 GMT

Did you try a factory reset?

Re: Solid amber Internet light

Valentinalesun — Tue, 31 Jul 2018 19:17:46 GMT

Yes we tried. For 10 sec, 30 sec, 45 sec - nothing happened. Still Amber led.
We read other topics and did everything mentioned there. No result. Please help

Re: Solid amber Internet light

steve_t — Tue, 31 Jul 2018 19:42:31 GMT

As JamesC said, open a support ticket and start getting official help

Re: Solid amber Internet light

joshweiss16 — Sat, 19 Jan 2019 12:32:06 GMT

Same problem here, and after speaking with tech support they will be replacing the camera. I've had continuous issues with this camera since I bought it.