topic Re: Periodic black screen, buffering, always listening timing out. in Arlo Baby

Periodic black screen, buffering, always listening timing out.

njfoses — Tue, 10 Jul 2018 15:44:24 GMT

So disappointed in the Arlo Baby. Periodic black screen on S9, surface book, ipad you name it. Buffers for a min plus at times. Always listening times out. This is all on a rock solid fiber gig network with eero networking. The #1 requirement of a baby monitor is reliability. All of the fancy bells and whistles mean nothing if the product cannot perform a simple video/audio monitoring function consistently 99% of the time.

I have invested heavily in multiple Arlo Pro cameras that are glitchy as well but mostly functional. The Arlo baby though is cleary not ready for primetime!

Re: Completely Unreliable Arlo Baby

JamesC — Tue, 10 Jul 2018 15:44:44 GMT

njfoses,

I will reach out to you in a private message to gather more information on this topic.

JamesC

Re: Completely Unreliable Arlo Baby

njfoses — Thu, 12 Jul 2018 22:22:36 GMT

Thanks. Replied to PM

Re: Completely Unreliable Arlo Baby

njfoses — Mon, 30 Jul 2018 14:26:14 GMT

James, still waiting on your response via private message.

Re: Periodic black screen, buffering, always listening timing out.

JamesC — Mon, 30 Jul 2018 16:40:47 GMT

njfoses,

I've sent a PM with more information. Please let me know if you need further assistance.

JamesC

Re: Periodic black screen, buffering, always listening timing out.

Ally25_TO — Fri, 10 Aug 2018 03:45:05 GMT

I have the same issue constantly. Were you able to get this resolved?

Re: Periodic black screen, buffering, always listening timing out.

JamesC — Fri, 10 Aug 2018 16:21:47 GMT

Ally25_TO,

The engineering team is investigating this issue and working on a resolution. I will provide an update as soon as I have more information.

JamesC

Re: Periodic black screen, buffering, always listening timing out.

Berghallen — Mon, 13 Aug 2018 04:18:25 GMT

Got the same problem, have been woken up many nights hearing my son screaming and the soundfeed has shutdown.. And to many times the streaming have not work when we wanna check on him.

Re: Periodic black screen, buffering, always listening timing out.

redfoxit — Fri, 14 Sep 2018 03:50:32 GMT

Arlo Baby is rubbush!

Continious blank screens and/or drop-outs.

Great when working (85% the time).

No customer support worth dealing with.

No firmware available.

Money wasted!

NEVER NETGEAR AGAIN!

Re: Periodic black screen, buffering, always listening timing out.

markprior — Fri, 14 Sep 2018 13:28:22 GMT

aswell as my pixelation issues this has no become more frequent for me also, this product sucks £140.00 down the drain

attached a pic, i get this on all devices currently. funny enough closing and reopening the app updates the pic while buffering and then back to black again.

Re: Periodic black screen, buffering, always listening timing out.

fquenneh — Tue, 09 Oct 2018 09:28:53 GMT

Same problem for me (there seems to be quite a number of people complaining about this)

Re: Completely Unreliable Arlo Baby

JamesC — Thu, 18 Oct 2018 23:05:06 GMT

New firmware has been made available that should help with the issues being discussed here. Take a look at these firmware release notes and make sure your Arlo Baby is up to date with the latest version: Arlo Baby - 1.8.5.3_21226- 17th October 2018

JamesC