Arlo baby Connectivity issue - DHCP issue ?

opsi — Thu, 26 Jul 2018 14:45:13 GMT

Hi,

My baby Arlo has a recurring issue. It loses conectivity and doesn't reconnect.

I made sure to have the latest firmware installed when the camera is online (usually after a factory reset) - as of the 26/07/18.

When checking the logs on my Dlink router, I can see that Arlo is permanently requesting for an IP address via DHCP Discover:

(Note 1: I masked some mac address digit below) -

Note 2: this is the only netgear device I own, so it can only be arlo camera)


Thu Jul 26 22:26:35 2018	DHCP: Server receive DISCOVER from 08:02:8e:XX:f0:a4.
Thu Jul 26 22:26:25 2018	DHCP: Server sending OFFER of 192.168.0.114.
Thu Jul 26 22:26:25 2018	DHCP: Server receive DISCOVER from 08:02:8e:XX:f0:a4.
Thu Jul 26 22:26:21 2018	DHCP: Server sending OFFER of 192.168.0.114.
Thu Jul 26 22:26:21 2018	DHCP: Server receive DISCOVER from 08:02:8e:XX:f0:a4.

My router is a Dlink DIR-865L I have no issues with all the other devices connected.

I tried both 2.4Ghz and 5Ghz wifi bands. Same result for both.

Appreciate support on this.

regards,

Opsi

Re: Arlo baby Connectivity issue - DHCP issue ?

JamesC — Fri, 27 Jul 2018 16:42:14 GMT

opsi,

I will reach out to you in a private message to gather more information.

JamesC