topic Arlo Baby Camera Solid Amber light, Camera not connecting in Arlo Baby

Arlo Baby Camera Solid Amber light, Camera not connecting

Aghodke — Tue, 17 Jul 2018 13:51:33 GMT

Hi,
The Arlo baby camera has stopped working it only worked for a month or so and everytime i power up it only shows Solid AMber light. THis was not the case earlier. I have tried resetting nothing happens same issue. I have let it completely drain the battery and then plugged in, same issue. I have alsoopened the bottom base and switched off tried resetting same thing. Really frustrated with this expensive brick as i am unable to monitor the baby. Please help.

Re: Arlo Baby Camera Solid Amber light, Camera not connecting

Wklovelace3 — Tue, 17 Jul 2018 15:14:16 GMT

If its under warranty take it back. It will probably never work right. I dont trust anything from arlo especially watching a baby. I gave up on my arlo pros . there secondary now. The thing with arlo is there really is no support. Its a 3rd party over seas gig.

Re: Arlo Baby Camera Solid Amber light, Camera not connecting

Aghodke — Tue, 17 Jul 2018 15:17:17 GMT

Thanks you are right, the support is simply pathetic, they sell the product in the coutnry i live in as a legitimate product and show in there website. But will not provide support and return. Only in the US, the support dropped the call on me . never called back nor email. I m back in the que again and waiting :(. I think this is the worst product made ever. I just want my money back.

Re: Arlo Baby Camera Solid Amber light, Camera not connecting

JamesC — Mon, 23 Jul 2018 14:56:56 GMT

Aghodke,

I apologize for the poor experience. Were you able to contact support regarding this issue? If not, please reach out to me in a private message with your information and I will assist in opening and escalating a support case.

JamesC