topic Re: Arlo Baby USB cable is broken, Cannot get through to support in Arlo Baby

Arlo Baby USB cable is broken, Cannot get through to support

virtus — Thu, 05 Jul 2018 18:09:32 GMT

I have an Arlo Baby and it is completely useless because the USB cable is broken. I have tried calling support and connecting to someone on LiveChat, but to no avail - I am just on hold forever. There is no email address to contact. I simply want to have the USB cable replaced, or if that's somehow not possible, I'll return to Amazon with a one-star review describing how crappy my experience has been. Incredible how bad support is.

Re: Arlo Baby USB cable is broken, Cannot get through to support

JamesC — Thu, 05 Jul 2018 18:09:18 GMT

virtus,

I apologize for the poor experience. I've reviewed your information and it appears you were able to open a support case. Please let me know if you need further assistance.

JamesC

Re: Arlo Baby USB cable is broken, Cannot get through to support

jguerdat — Thu, 05 Jul 2018 19:36:08 GMT

BTW, almost any cable that fits will work. The power adapter is a different issue.