topic Re: Occasional gaps in sensor history in Arlo Baby

Occasional gaps in sensor history

ccgood — Wed, 09 May 2018 01:39:15 GMT

Does anyone else have occasional gaps in the temp/humidity/quality sensor data. On my Arlo Baby, it looks like temp/humidity spike high, and then there is a loss of data for some time. It would appear that the camera is resetting itself. It is usually a small amount (<5min) of time where the record is lost. However, the most recent was for around an hour and a half. The timing of these resets seems random, but usually occur within 2-3 days of each other. It would be bad if this occurred during the night.
Thanks all.

Re: Occasional gaps in sensor history

ccgood — Wed, 09 May 2018 01:44:46 GMT

Posting a second pic showing the periodicity of the resets.

Re: Occasional gaps in sensor history

ccgood — Sun, 13 May 2018 03:24:20 GMT

And another "reset". Anyone have a clue?

Re: Occasional gaps in sensor history

ccgood — Wed, 23 May 2018 01:47:12 GMT

Hey guys,
These resets are becoming increasingly periodic and troublesome... A few have occurred overnight and we have lost the ability to monitor the audio to the camera. This device is quickly loosing its utility, and is making us regret the purchase. Please see the attached showing 5 resets in the past week with varying times of blackout.

Any help would greatly be appreciated... We have attempted so many suggestions at the behest of these forums.. But it just seems that there are to many variables for the netgear team to handle. Increasingly, pixelation occurs, the infinite buffering loop appears, the camera is very occasionally "offline"... It's just very frustrating...

Thanks to any of you who reply.

Re: Occasional gaps in sensor history

JamesC — Fri, 25 May 2018 16:33:37 GMT

ccgood,

I will reach out to you in a private message to gather more information on this topic.

JamesC