topic Re: Arlo Baby firmware update and connectivity issues in Arlo Baby

Arlo Baby firmware update and connectivity issues

UAWoody — Tue, 13 Mar 2018 01:20:50 GMT

Ever since the latest firmware update to work with Apple HomeKit, this camera is continually giving me issues. I have reset the camera twice now in 3 days and once again I open the app and it either says "Buffering" or "Camera Not Connected". The other 4 cameras on my system connect and stream fine.

I spent 2 hours the other night on suport chat and recreated profiles in order to get the camera to show.

Please somebody listen to all the comments and work on updated code or allow users to roll back firmware on the device. This painful and babies' saftey is depending on this product to work.

Re: Arlo Baby firmware update and connectivity issues

timbearden — Wed, 14 Mar 2018 07:06:47 GMT

I'm having the same issue. It's pretty much a useless Baby Camera. I've had the buffering issue, unable to connect, and other errors.

Re: Arlo Baby firmware update and connectivity issues

Vinnie_Quek — Wed, 14 Mar 2018 08:24:41 GMT

Likewise, after the firmware update, a reset of the camera is needed after each log in on the app, with ' Camera Not Connected' at every other time I log on to check on the baby. Please do fix this bug as the baby's safety and well being is why we bought the arlo baby cam for peace of mind, but it's adding more stress to our daily routine, not knowing the safety of our baby. Plus the promise of a dedicated monitor screen in the making was why we also purchase the Arlo baby cam, Do please fix these issues soonest as your product was supposed to make us parents lives easier and not add more load to it.

disappointed fan

Re: Arlo Baby firmware update and connectivity issues

JamesC — Wed, 14 Mar 2018 15:11:30 GMT

What device are you using to stream? (iOS, Web client, Android, etc.)? Do you see the same behavior when streaming from different devices?

JamesC

Re: Arlo Baby firmware update and connectivity issues

UAWoody — Wed, 14 Mar 2018 16:53:53 GMT

Using an Samsung Android tablet and two iPhones, 7 and 7+ both on latest iOS and Arlo app versions. Same behavior.

Re: Arlo Baby firmware update and connectivity issues

Jdubz — Thu, 15 Mar 2018 00:08:03 GMT

I'm having the same exact issue, it is constantly buffering. This needs to be solved immediately, this is a safety issue. The monitor is now a paper weight. Worked great up until the firmware issue. Devices used: >Amazon tablet (×2)
>Samsung galaxy s6 and s9+
>IPhone 6 and X
>Samsung tab s2

Frustrated customer.

J

Re: Arlo Baby firmware update and connectivity issues

UAWoody — Thu, 15 Mar 2018 03:33:32 GMT

Another night of the repeated issue. Howver, the iOS app seems to connect every so often but the Android app never connects unless you power cycle the camera (which I had to do twice this evening to connect). The majority of these issues, once agian began after the latest firmware update and Android app update.

Arlo/Netgear- This is obvioulsy a multi-user issue. What are the next steps for remediation? Power cycling hardware every 24 hours is not an option when it comes to a baby camera.

Re: Arlo Baby firmware update and connectivity issues

Tamulou — Thu, 15 Mar 2018 04:51:59 GMT

Same issue here - I am using a fire tablet and samsung phone....they need to rollback the firmware.

Re: Arlo Baby firmware update and connectivity issues

Mogley — Thu, 15 Mar 2018 07:48:05 GMT

This is absolutely ridiculous. Here I am for the third time checking on my baby because the app won't connect. My other Arlo cameras are working fine, which I could care less about since the baby is the one that matters!!! I had no
issues prior to the "update". FIX THIS NOW!!!!! I don't understand what part of the safety of our babies your not understanding. Roll back the update if that is your only solution for the time being. I'm using an Android phone.

Re: Arlo Baby firmware update and connectivity issues

chetankhatri123 — Thu, 15 Mar 2018 11:55:03 GMT

Same problem here, this is a bit of a joke!

Re: Arlo Baby firmware update and connectivity issues

wagnermc — Thu, 15 Mar 2018 14:28:51 GMT

Since the update we can connect to the Arlo Baby camera about 20% of the time. We lose connection during the night when we actually get it to connect without the standard connection problems weve been accustomed to since the update. Multiple power cycles. Reset the WiFi router. Have slept on the floor next to the baby for 3 straight nights. This is far past an isolated issue with multiple commets. Have been on hold with customer support for 30 mintes with no one picking up.

Re: Arlo Baby firmware update and connectivity issues

chetankhatri123 — Thu, 15 Mar 2018 17:05:01 GMT

How do we escalate this issue? Is anyone at Netgear looking at this?

Re: Arlo Baby firmware update and connectivity issues

jguerdat — Thu, 15 Mar 2018 17:14:20 GMT

The official way to do this is to open a case with support here. More reports should get more action.

Re: Arlo Baby firmware update and connectivity issues

Nich_C — Fri, 16 Mar 2018 01:01:45 GMT

Same issue here. It has been happening every other night. I tried to chat with a member from support, and they said they couldn’t get anybody to talk with me and help. Besides the app not connecting, when it is connected, the app will crash multiple times throughout the night. This is becoming ridiculous.

Re: Arlo Baby firmware update and connectivity issues

UAWoody — Fri, 16 Mar 2018 01:25:33 GMT

It appears there was an Android update on 3/14, version 2.4.9_20031 and as of right now it is conecting without resetting. This is great progress, I will continue to monitor another evening.

Thank you for actually paying attention and addressing people's issues. I'd love to know if other expirence a better connectivitey after the update.

Re: Arlo Baby firmware update and connectivity issues

timbearden — Fri, 16 Mar 2018 03:33:29 GMT

Well, I've tried draining the battery, powered down, disconnected the device from the app, and reset, made sure everything is up to do, and much more. Still it does not work and is stuck buffering. I get notifications if the temperature is off. That's it. So it's been 5 days and still no effort on their part to fix it. I've tried contacting support on live chat, and no one ever responds. They think this is a joke. Well if something happens to a baby and they get sued, it will no longer be a joke.

Re: Arlo Baby firmware update and connectivity issues

UAWoody — Sat, 17 Mar 2018 01:42:41 GMT

I take back what I said, right back where I was before the update that worked for 24 hours. The feed is going between "Buffering" and the "Live" button. It will not connect to the camera.

Can someone please address this and work on a solid update that takes in to account how it worked prior to the HomeKit BS rollout?

Re: Arlo Baby firmware update and connectivity issues

CNH — Sat, 17 Mar 2018 14:42:59 GMT

I am experiencing the same issue when trying to access our Arlo Baby from a variety of different android devices with different android os versions. Started about three days ago.

Re: Arlo Baby firmware update and connectivity issues

farrellw — Sat, 17 Mar 2018 18:28:01 GMT

Numerous issues with the camera disconnecting while my baby is sleeping. It’s beyond practice to have to power cycle the camera nightly. This is happening on iPhone 6,7 and fire tablet. Yes all of the platforms are not working properly

Hope you get this fixed. Seriously considering throwing this in the trash after the monitor announcement and not repeated connectivity issues. I wouldn’t give this to my worst enemy

Re: Arlo Baby firmware update and connectivity issues

timbearden — Sat, 17 Mar 2018 19:39:33 GMT

So last night was the first night in 6 nights it actually worked. I did a hard reset of everything, and removed my wife as a user of the device. I resynced everything and got it to work. Then I added my wife back on to the device. At first I thought it wasn't going to work when I added her back on as it started buffering. But after 10 seconds hers came back on as well. So I'm hoping that did the trick.