topic Re: HomeKit old Arlo Baby in Arlo Baby

HomeKit old Arlo Baby

Carcept — Sun, 14 Jan 2018 21:23:06 GMT

I will buy the original Arlo Baby that’s now in stores. Is this one in the future also supported for HomeKit?

Re: HomeKit old Arlo Baby

JamesC — Mon, 15 Jan 2018 16:29:03 GMT

Carcept,

Yes, there will be a firmware release for all Arlo Baby cameras allowing for homekit support.

JamesC

Re: HomeKit old Arlo Baby

tkg61 — Wed, 17 Jan 2018 03:43:42 GMT

Is there a release date for this update?

Re: HomeKit old Arlo Baby

JamesC — Sat, 20 Jan 2018 00:46:07 GMT

tkg61,

This firmware should be available soon. I will post an update when I have more information.

JamesC

Re: HomeKit old Arlo Baby

kghost78 — Wed, 24 Jan 2018 00:32:31 GMT

Any plans to extend this to the other Arlo products?

Re: HomeKit old Arlo Baby

JamesC — Wed, 24 Jan 2018 23:03:56 GMT

kghost78,

If you would like to see this feature add to other Arlo products in the future, consider voicing your support and add kudos to the following thread in the Arlo Idea Exchange: Apple Home Kit

JamesC

Re: HomeKit old Arlo Baby

Robbenisland — Thu, 08 Feb 2018 10:32:14 GMT

Any news on when Homekit becomes available? I bought the Arlo Baby due to Homekit and switched over from the Nokia camera.

Re: HomeKit old Arlo Baby

Vodder — Thu, 08 Feb 2018 20:55:28 GMT

James - any news on this firmware update? Are we talking days, weeks, months? I bought the Arlo Baby last night having read multiple websites saying HomeKit support was available NOW. But looking at your website saying the new model is "coming soon" and comments in the forums saying the same, am I right in thinking that both the new model and the firmware is in fact not available?

This thing will be going back to Amazon on the weekend unforuntately as I'm in no rush to buy it if it does not have HomeKit integration (plus it would appear I can pick it up £130(!!) cheaper next time I'm in the US).

If the firmware is imminent though I will be more than happy to hang with it as first impressions are pretty good. Hopefully you can delievr some good news! Thanks

Re: HomeKit old Arlo Baby

sagesofrpg — Sat, 10 Feb 2018 22:34:04 GMT

Hello there! I am also interested in support for Homekit and an ETA of release. Please keep us all up to date on this.

Re: HomeKit old Arlo Baby

JamesC — Mon, 12 Feb 2018 15:59:47 GMT

I've requested an update on this release. I will post again when I have more information.

JamesC

Re: HomeKit old Arlo Baby

sagesofrpg — Sun, 18 Feb 2018 17:53:37 GMT

@JamesC thank you. I reached out to phone support and was escalated to a supervisor. They confirmed no support for smarthings, IFTTT, and Homekit at this time for Arlo baby. They suggested that it would be coming in a firmware update. They also added my name to a list for "field testing" firmware.

Re: HomeKit old Arlo Baby

tkg61 — Wed, 21 Feb 2018 17:36:39 GMT

Got an update today from the App Store for HomeKit being added to Arlo baby! Finally!!

Re: HomeKit old Arlo Baby

JamesC — Wed, 21 Feb 2018 18:16:15 GMT

The Arlo Baby firmware supporting Homekit is now available. Check the firmware on your Arlo baby to make sure it is on the latest version: Firmware Release Notes and be sure to download the latest version of the Arlo iOS mobile app from the app store.

JamesC

Re: HomeKit old Arlo Baby

Vodder — Wed, 21 Feb 2018 18:15:04 GMT

Awesome!!! Thanks both for the update. And to think I was going to return it tomorrow when I’m back home... happy I don’t have to! Happy days 🙂

Firmware not installing

Baden — Wed, 21 Feb 2018 19:11:25 GMT

My arlo baby's firmware needs to be updated and it is failing every time. I have tried restarting and reinstalling the arlo baby but now it won't even do that. It is not a Wi-Fi issue as all my other devices are working fine. Since the firmware update (which isn't uploading) has been offered I do not have a baby monitor. I'm not happy about paying good money for something that doesn't work nor has a monitor (over a year since advertised). What are hounding about the firmware issue?

Re: Firmware not installing

Baden — Wed, 21 Feb 2018 19:35:08 GMT

I have been unable to reinstall/add device since the firmware has been released. The advice I was given was to reinstall the camera. I now do not have a baby monitor. This needs to be fixed immediately.

Re: Firmware not installing

JamesC — Wed, 21 Feb 2018 20:55:53 GMT

Baden,

If you have removed the device from your account, you'll need to click "Add Device" on the main screen and select "Arlo Baby". Follow the on-screen instructions to add the camera back to the account.

The firmware should automatically install. After adding the device back to your account, are you still experiencing an issue with the firmware update?

JamesC

Re: Firmware not installing

Vodder — Wed, 21 Feb 2018 23:12:37 GMT

All is working my end, updated app all good, setup Homekit and everything worked first time. Firmware was already at latest version too 🙂

Re: Firmware not installing

Vodder — Wed, 21 Feb 2018 23:13:47 GMT

If it did update the firmware as part of the app upgrade, it didn't tell me

Re: Firmware not installing

Baden — Thu, 22 Feb 2018 00:20:50 GMT

I have tried that and it is not even connecting to my Wi-Fi. Nothing but issues since the upgrade. I have restarted the device. Removed device and now I can't reinstall/add device.