topic Re: Arlo doorbell in Arlo Audio Doorbell

Arlo doorbell Cant Answer Or Hang Up Call

Bunnaros1 — Mon, 03 Dec 2018 23:13:40 GMT

When someone press to ring doorbell, there's no way to for me to answer or hang up call. It will still be on and I cant find a way to stop it. I have to go into my phone setting and force close the app. I am using samsung galaxy note 8.

Arlo doorbell Cant Answer Or Hang Up Call

jguerdat — Mon, 03 Dec 2018 23:14:56 GMT

Reinstall the app first as well as reboot the phone.

Arlo doorbell Cant Answer Or Hang Up Call

Bunnaros1 — Thu, 06 Dec 2018 16:12:43 GMT

@jguerdat

Hello Guru,
I have try that procedure many times and still doorbell system not working the way it should. There's no problem on my wife iphone. On my Samsing note 8, I cant find a way to get back on to the call with doorbell or cant found a way to hang up without having to force close Arlo app in my phone setting. I spoke with customer support today and after explaining the problem. They said they'll reach back out to me. Still waiting.

Re: Arlo doorbell

ShayneS — Mon, 10 Dec 2018 17:36:46 GMT

Have you contacted customer support regarding this issue?

Re: Arlo doorbell

Bunnaros1 — Wed, 12 Dec 2018 03:44:37 GMT

Hello, yes and still waiting with no lock. I am still having problems with the doorbell and my phone. Samsung not 8

Re: Arlo doorbell Cant Answer Or Hang Up Call

Altomom — Thu, 31 Jan 2019 04:40:15 GMT

Did you ever get an answer about this? I have a Samsung and this happens to me. Doorbell is rung and my phone will ring and ring and ring and I cannot answer or shut it off. Very frustrating.

Re: Arlo doorbell Cant Answer Or Hang Up Call

ShayneS — Thu, 31 Jan 2019 16:40:00 GMT

@Altomom,

What version of the Arlo Mobile App are you using?

Re: Arlo doorbell Cant Answer Or Hang Up Call

Altomom — Thu, 31 Jan 2019 17:38:24 GMT

Version 2.7.1_23406

Released 01/18/19

Re: Arlo doorbell Cant Answer Or Hang Up Call

ShayneS — Thu, 31 Jan 2019 17:48:36 GMT

@Altomom

What Phone are you experiencing this issue with? Do you have the latest OS installed? Have you tried to clear the cache & remove/reinstall the Arlo Mobile App?

Re: Arlo doorbell Cant Answer Or Hang Up Call

Bunnaros1 — Thu, 31 Jan 2019 20:26:46 GMT

Hi,
I think arlo fixed the issue, because now I can scroll down my home screen and press icon for doorbell and it'll go to the answer/ end screen for doorbell which is paired with pro 2 camera. There is still some glitch to it, but I haven't had time to waste in figuring it out. No, Arlo support service is very poor and like everbody else you would have to figure out yourself or hope Arlo hear you and push a fix update to their system. Sorry you are dealing with the same frustration and disappointment most of us are having with Arlo.

Re: Arlo doorbell Cant Answer Or Hang Up Call

Altomom — Fri, 01 Feb 2019 05:01:46 GMT

I have a Samsung Galaxy 7S & I just checked my phone and it says it is up to date. I can try removing and reinstalling the Arlo app. Just so frustrating to spend so much money on something and I cannot even answer when someone rings the doorbell, nor can I even see who is at my door because my phone won't stop ringing or close out the screen.

Re: Arlo doorbell Cant Answer Or Hang Up Call

ShayneS — Fri, 01 Feb 2019 16:26:07 GMT

Hi @Altomom

I could not replicate this with my Note 9, I suggest contacting customer support regarding the issue to further investigate? I have attached the link here for you - Arlo Tech Support