topic Re: When Doorbell is paired with a camera what motion sensor is being used? Camera or doorbell? in Arlo Audio Doorbell

When Doorbell is paired with a camera what motion sensor is being used? Camera or doorbell?

doorbell_user_2 — Sun, 25 Nov 2018 23:18:36 GMT

I am so unimpressed with Arlo Doorbell so far but being relentless, I will ask to avoid my user error. I have installed the Doorbell, paired it with my Arlo Pro 2. I have configured Doorbell motion sensor to trigger and record using Arlo Pro 2. What I am seeing that Doorbell's sensor is no longer being used, Arlo Pro 2 sensor is being used instead. Leaving uber significant delays (from button press to the time of the call on the iPhone) aside, I continue to be puzzled why motion sensor on the Doorbell then? I want Doorbell's motion sensor to trigger but I do not get this option. Arlo Support is hopeless, unfortunately, they are reading to me off a script (and not a very good one). I am about to return this garbage and start a search for another doorbell without a monthly fee (Skybell Trim Plus has the same problem 50% of button presses connect and/or connection taking sometimes 40+ seconds).

Re: When Doorbell is paired with a camera what motion sensor is being used? Camera or doorbell?

TomMac — Sun, 25 Nov 2018 23:59:26 GMT

I would delete the mode and try to redo... the motion on the doorbell SHOULD trigger the camera to record with a very slight delay.

If you used an app to set up, try it with the browser at https://arlo.netgear.com/

( the apps are a little wonky right now and I find Fire Fox on the web to set up easier )

Re: When Doorbell is paired with a camera what motion sensor is being used? Camera or doorbell?

jguerdat — Mon, 26 Nov 2018 01:21:36 GMT

I've tried it both ways - both with a camera mode as well as the doorbell detection and with just the doorbell detection. I generally find that the camera detection will occur befor the doorbell so I get a recording/action due to the mode. Disabling the mode/rule and relying on the doorbell detection works but lacks a sensitivity setting. Try it both ways.

Re: When Doorbell is paired with a camera what motion sensor is being used? Camera or doorbell?

doorbell_user_2 — Mon, 26 Nov 2018 01:27:31 GMT

Do you guys keep the system armed then? I created a special mode where all other cameras rely on motion-sensing (basically remain armed) but front (door) Arlo Pro 2 cam is not included in this mode/rule. That should isolate front Arlo Pro 2 motion sensor from triggering, I expect Arlo Doorbell motion sensor to trigger? Is this how you guys force system to use Arlo Doorbell sensor instead?

Re: When Doorbell is paired with a camera what motion sensor is being used? Camera or doorbell?

jguerdat — Mon, 26 Nov 2018 14:43:16 GMT

That should work and that's how I tested it myself. Lately, though, I seem to have an issue where the doorbell motion isn't triggering the camera if the email notifications are enabled.

Re: When Doorbell is paired with a camera what motion sensor is being used? Camera or doorbell?

doorbell_user_2 — Mon, 26 Nov 2018 14:59:45 GMT

Thank you, I am seeing issues with email notification too. I hope Netgear's Product Management is reading at least once a month here. Arlo Pro 2 seems to be a bit more sensitive than Arlo Pro. I really think Netgear needs to give us coupons for free accessories for debugging their software...