topic Re: Sharing Arlo doorbell with another user,. No calls in Arlo Audio Doorbell

Sharing Arlo doorbell with another user but receiving no calls

Jbu777 — Sat, 24 Nov 2018 23:54:35 GMT

My system has 3 cameras, and now the doorbell and chime with the Basic (free) recording. The doorbell will call my phone but I would like it to be able to my wife's phone at the same time. Or eventually only her’s. Is this possible? If so how? We both have the latest updated app, latest firmware and both Iphone users
Thanks

Re: Sharing Arlo doorbell with another user but receiving no calls

brh — Sat, 24 Nov 2018 23:54:47 GMT

@Jbu777

Do you have a shared account with your wife? Can she see the cameras in the app on her phone? If so, the primary account holder must go into settings > Grant Access and click on the doorbell to share it.

Brian

Re: Sharing Arlo doorbell with another user,. No calls

Jbu777 — Fri, 23 Nov 2018 20:51:32 GMT

Yes everything is granted for cameras and for doorbell/chime. Full permissions granted

Re: Sharing Arlo doorbell with another user but receiving no calls

jguerdat — Sat, 24 Nov 2018 23:54:56 GMT

Works here on Android - can't say for iOS.

Re: Sharing Arlo doorbell with another user but receiving no calls

brh — Sat, 24 Nov 2018 23:55:07 GMT

@Jbu777

I just checked mine and it rang on both my iPhone 8 and my wife's iPhone 8 Plus. You might need to contact Customer Support to make sure her account has the correct number.

Brian