topic Re: Can't access local storage any more after app update 4.12 in Arlo Audio Doorbell

Can't access local storage any more after app update 4.12

RamaSubbu_SK — Wed, 13 Mar 2024 15:06:45 GMT

After the new UX update I don't find where to see the locally stored video. Can someone please tell me the navigation on how to see the local feeds?

Re: Can't access local storage any more after app update 4.12

StephenB — Wed, 13 Mar 2024 16:51:33 GMT

@RamaSubbu_SK wrote:

After the new UX update I don't find where to see the locally stored video. Can someone please tell me the navigation on how to see the local feeds?

See this:

https://kb.arlo.com/000062997

Scroll to the bottom of the page...

Re: Can't access local storage any more after app update 4.12

DJArlo — Sun, 17 Mar 2024 20:55:22 GMT

[I just posted this in a similar thread.]

As of March 12, the Android Arlo app was unable to access my local recordings.

Library error message:

"There was an error obtaining your library. Arlo team is working on this issue."

I added many comments to a different thread, as I thought the cause was something else.

Coincidently, I regained Direct Storage Access for about 6 hours March 17 when I

(1) installed Android app on a different device that never had the app.

(2) uninstalled the app and reinstalled it on my original device.

After that ~6 hrs, the issue (no access) has returned on both devices.

It seems like the app is timing out when it tries to access the hub recordings, then it gives up and shows that error.