topic Re: Sharing Arlo doorbell with another user, so they can get calls in Arlo Audio Doorbell

Sharing Arlo doorbell with another user, so they can get calls

fordhamg — Tue, 20 Nov 2018 03:22:13 GMT

Just installed Arlo doorbell, working great. I have granted access to the doorbell to my wife's account. However she doesn't see the doorbell in her app, just the cameras. Any ideas? I have also granted her access to our Arlo lights, but again she can only see the cameras.

thanks

Re: Sharing Arlo doorbell with another user, so they can get calls

jguerdat — Tue, 20 Nov 2018 19:22:46 GMT

I hadn't tried that so I added my wife to the doorbell and a light. She has access to those devices in her login and gets a call when the doorbell is pressed. This is without the additonal access privileges toggled on.

Re: Sharing Arlo doorbell with another user, so they can get calls

JamesC — Tue, 20 Nov 2018 20:00:02 GMT

fordhamg,

She may need to log out of the app and then log back in. Does she still not see the newly shared devices?

JamesC

Re: Sharing Arlo doorbell with another user, so they can get calls

fordhamg — Wed, 21 Nov 2018 04:42:08 GMT

I tired logging out and back in, no luck. I also removed her from my account and re-added, still no luck. She can only see 2 cameras, and cannot see 3 lights and 1 doorbell.

Re: Sharing Arlo doorbell with another user, so they can get calls

fordhamg — Wed, 21 Nov 2018 04:56:35 GMT

I worked out what was going wrong. My wife had an older version of the Arlo app on her phone. I updated the app and now it works!