topic Re: Audio Doorbell - Device Online Alert in Arlo Audio Doorbell

Audio Doorbell - Device Online Alert

jjones80 — Mon, 01 Aug 2022 18:40:20 GMT

My audio doorbell AAD1001 has been working perfectly up until tonight.

It has just started sending out multiple alerts:

"Device Online Alert" - "***** back online at *time*"

I have tried restarting to no effect. Anyone know what these alerts are and how can they be stopped?

There is nothing in the manuals, or anything online that I have read.

Thanks for your help!

Current FM: 1.2.0.0_320_401

Arlo Audio doorbell push messages

jmatti — Fri, 29 Jul 2022 08:16:54 GMT

My doorbell started suddenly send push messages every time it connects to the base station - and this happens every time someone walks by...

This is a new feature that has not happened before. I booted the base station, the batteries seems to be fine at the doorbell... what else could be done - except re-install the doorbell?

Re: Arlo Audio doorbell push messages

monkyman — Fri, 29 Jul 2022 08:27:20 GMT

Mine just started doing it as well, I am furious. It is ridiculously annoying and have spent 2 hours trying to make it stop. Think it's time to throw this rubbish out and move to Nest.

I have also reset, and reinstalled doorbell, still the same. This must be some kind of system issue.

Re: Arlo Audio doorbell push messages

Zonal — Fri, 29 Jul 2022 08:36:07 GMT

Just started getting multiple random notifications from my doorbell this afternoon. They read 'Device Online Alert - Doorbell is back online'. Seem to be getting one every 15-20 minutes.

Re: Arlo Audio doorbell push messages

monkyman — Fri, 29 Jul 2022 08:37:34 GMT

I would assume every time it detects motion and the doorbell connects to the BaseStation. That's what mine is doing

Re: Arlo Audio doorbell push messages

luspy89 — Fri, 29 Jul 2022 09:21:40 GMT

I have the same problem too.
I think it's due to a recent docking station firmware update. They have to fix it immediately is an annoying bug !!

Re: Arlo Audio doorbell push messages

jmatti — Fri, 29 Jul 2022 09:25:20 GMT

Jep, that is my thought also - must be a software update issue. And there is no settings for it.

Re: Arlo Audio doorbell push messages

Edinburgh_lad1 — Fri, 29 Jul 2022 10:15:30 GMT

Mine started doing the same.
Yet again, it seems Arlo released a firmware update without properly testing it. As usual, the release is at the end of the week, so I now have to face a prospect of having these notifications throughout the weekend. *Not acceptable*. The whole system and approach is amateur and not fit for purpose, I'm afraid.

Also, based on the info from the messages, I find it concerning how often the doorbell is actually online/offline.

Re: Arlo Audio doorbell push messages

Edinburgh_lad1 — Fri, 29 Jul 2022 11:00:02 GMT

Given these botched jobs that the dev team constantly do with regards to firmware updates, there really has to be a new feature giving the users an option to decide when and if to do them, for the sake of our sanity and your reputation, Arlo.

I've really had enough of these forced and broken firmware updates (I actually can't remember a firmware update that didn't break things) that constantly one way or another inconvenience my life.

Re: Audio Doorbell - Device Online Alert

bluefish2303 — Fri, 29 Jul 2022 12:49:08 GMT

Just to say I'm getting exactly the same problem!! I don't have a plan, the system isn't armed and I haven't touched a thing.

Re: Audio Doorbell - Device Online Alert

OnoriaPTN — Fri, 29 Jul 2022 14:20:07 GMT

I'm having the same issue. I assume they pushed a new firmware that broke something.

Any reply from Arlo?

Re: Audio Doorbell - Device Online Alert

Taboo5150 — Fri, 29 Jul 2022 14:36:20 GMT

My doorbell sent a “Device Online Alert” last night as well. Now every time it senses motion it sends an alert saying “Doorbell back online”. I’m hoping Arlo is getting enough feedback to address their newest update. If you hear anything please post.

Re: Audio Doorbell - Device Online Alert

GustavB — Fri, 29 Jul 2022 15:53:59 GMT

Same for me. Started today / this morning!! Not fun. any ideas how to solve it?

Re: Audio Doorbell - Device Online Alert

Taboo5150 — Fri, 29 Jul 2022 16:26:15 GMT

Don’t think there’s anything we can do. The IT folks at Arlo are going to have to excuse our doorbell types from this type of alert. Hopefully won’t take them long. I have removed the batteries from the doorbell to stop the alert, or you can delete the doorbell and reinstall once the update occurs.

Re: Audio Doorbell - Device Online Alert

itsgreg — Fri, 29 Jul 2022 17:11:02 GMT

Same thing with ours. Now getting a device online alert every time it detects motion even when we have motion detection off. Started in the middle of the night.

Re: Audio Doorbell - Device Online Alert

Russuvius — Fri, 29 Jul 2022 17:53:17 GMT

Same issue starting occurring 07/29/2022

Re: Audio Doorbell - Device Online Alert

Taylo607 — Fri, 29 Jul 2022 18:34:11 GMT

I am having the same problem.

Re: Audio Doorbell - Device Online Alert

ws1monds — Fri, 29 Jul 2022 18:51:16 GMT

Same issue model AAD1001, fw 1.2.0.0_320_401

Every time something passes by either the front or back doorbell I get notifications. It started early in the AM with the front door but no camera motion was recorded (system was armed, so the camera would have picked up someone on the porch). Its super super annoying.

Re: Audio Doorbell - Device Online Alert

GeneralMeow — Fri, 29 Jul 2022 18:52:27 GMT

It does seem to be related to motion sensing and the device waking up from deep sleep because of it.

I unplug it for a while and it never shows offline. So I don't know the polling cycle, but definitely seems to be a botched firmware update.

the live chat is useless to report this bug.

Re: Audio Doorbell - Device Online Alert

Dbrock77 — Fri, 29 Jul 2022 18:53:23 GMT

Same problem here--I'm on W coast and they started yesterday, 7/28. Has anyone contacted Arlo?