topic Re: Can more than 2 users receive a call when the doorbell rings? in Arlo Audio Doorbell

Can more than 2 users receive a call when the doorbell rings?

Bl3rd — Wed, 24 Oct 2018 15:30:43 GMT

I have multiple users, but only one other person than myself will get the call on their phone when the doorbell rings. Does the doorbell allow more than 2 users to receive the call, when the doorbell rings?

Re: Can more than 2 users receive a call when the doorbell rings?

JamesC — Wed, 24 Oct 2018 18:02:36 GMT

Bl3rd,

The development team is currently investigating this issue. I will provide an update as soon as I have more information.

JamesC

Re: Can more than 2 users receive a call when the doorbell rings?

Arlo_95 — Thu, 01 Nov 2018 02:36:27 GMT

O yea please do I have the same issue I get everything but Wifes phone doesn’t I have looked If there is a setting I might over looked to have her received the calls I have found a video on it and he states that you get a notification if someone else other than you answer it much help need thanks Arlo_95

Re: Can more than 2 users receive a call when the doorbell rings?

Terminal3 — Mon, 05 Nov 2018 13:37:59 GMT

My wife was not getting the calls either until I gave her administrator rights to the account. That is ok for her, but if I had young children I might not want to have to do that for them.

Re: Can more than 2 users receive a call when the doorbell rings?

bubdog — Mon, 05 Nov 2018 20:02:54 GMT

I'm having the same problem. I gave my wife full admin rights to all devices but she does not get calls when I ring the doorbell. It only rings my phone.

Re: Can more than 2 users receive a call when the doorbell rings?

bubdog — Mon, 05 Nov 2018 20:06:47 GMT

Nevermind. I gave her phone a reboot and it works great now!

Re: Can more than 2 users receive a call when the doorbell rings?

DocB1973 — Thu, 08 Nov 2018 23:32:28 GMT

What did you do to give her administrator rights

Re: Can more than 2 users receive a call when the doorbell rings?

JamesC — Thu, 08 Nov 2018 23:41:21 GMT

DocB1973,

Adding a user through the Grant Access feature allows them shared use of desired devices. Take a look at this article for more information on how this can be done: How do I add friends to my Arlo account?

JamesC

Re: Can more than 2 users receive a call when the doorbell rings?

DocB1973 — Sat, 17 Nov 2018 03:04:28 GMT

JamesC - Appreciate the help