topic Re: Chime 2 network indicator in Arlo Audio Doorbell

Chime 2 network indicator

tcomputerchip — Fri, 18 Mar 2022 19:17:02 GMT

I noticed a possible bug in the WiFi signal for the Arlo Chime 2. The signal inside the Arlo app shows it’s very weak (1 bar).

But when I check my connection from my UniFi network page it says it’s very strong. The chime works fine. So I suspect my configuration page is correct.

Re: Chime 2 network indicator

JamesC — Mon, 21 Mar 2022 22:13:41 GMT

tcomputerchip,

How far is the chime from your router? While your router may show the signal as strong, the mobile app's tolerance for range or interference may be more sensitive. This may not be an issue if you're not experiencing any connectivity issues with the chime.

JamesC

Re: Chime 2 network indicator

tcomputerchip — Tue, 22 Mar 2022 03:02:33 GMT

It’s less than 10’ away. All other devices are fine in that area including using WiFi testers. I am not seeing any connection issues with the chime. Only the app saying it’s a low signal. All indications show it being a very strong signal. This was why I posted the issue because it either is a firmware issue or app issue from what I can tell.

Re: Chime 2 network indicator

StephenB — Tue, 22 Mar 2022 10:39:41 GMT

@tcomputerchip wrote:
It’s less than 10’ away. All other devices are fine in that area including using WiFi testers. I am not seeing any connection issues with the chime. Only the app saying it’s a low signal. All indications show it being a very strong signal. This was why I posted the issue because it either is a firmware issue or app issue from what I can tell.

It is worth noting that your router is giving you the strength of the signal it is receiving from the Chime. The app/browser is giving you the opposite direction - the strength of the signal the Chime is receiving from the router.

It could be an issue with the conversion of the RSSI to signal bars in the app. Are you also seeing this from the PC browser (my.arlo.com)? We've seen mismatches on signal strength between the browser and the app before.