topic Re: Chime Not Making Any Noise When Doorbell Pressed in Arlo Audio Doorbell

Chime Not Making Any Noise When Doorbell Pressed

DjAndrade — Wed, 14 Nov 2018 22:30:08 GMT

I connected my chime to my arlo doorbell it connected just fine but when I press the doorbell chime doesn’t make no sound just white led turns on the chime... I call arlo support they didn’t wants going on

Arlo Chime no ring when connected to arlo doorbell

DjAndrade — Wed, 14 Nov 2018 11:54:44 GMT

I connected my chime to my arlo doorbell it connected just fine but when I press the doorbell chime doesn’t make no sound/ring just white led turns on from chime when I press on the doorbell... I call arlo support they didn’t what’s going on...

Chime Not Making Any Noise When Doorbell Pressed

jguerdat — Wed, 14 Nov 2018 22:30:20 GMT

Make sure the firmware is up to date. You may want to remove the chime from Settings, My Devices, resync it and pair it with the doorbell again.

Chime Not Making Any Noise When Doorbell Pressed

DjAndrade — Wed, 14 Nov 2018 22:30:33 GMT

It is up to date and I already did all that still nothing but I noticed on the chime there’s a sync bottom like the doorbell has one to maybe that’s why

Chime Not Making Any Noise When Doorbell Pressed

jguerdat — Wed, 14 Nov 2018 22:30:54 GMT

Did you sync the chime to the base as well as pair it with the doorbell?

Chime Not Making Any Noise When Doorbell Pressed

DjAndrade — Wed, 14 Nov 2018 22:31:49 GMT

The only thing I did was follow step by step how to add it to my arlo devices on the arlo app

Chime Not Making Any Noise When Doorbell Pressed

DjAndrade — Wed, 14 Nov 2018 22:32:02 GMT

Do I have to sync meaning do I have to press the sync button on the chime and also the base hub

Re: Chime Not Making Any Noise When Doorbell Pressed

jguerdat — Thu, 15 Nov 2018 01:23:52 GMT

I just had to sync my chime with a different base. All I did was press the sync button for several seconds and tell the app to discover the chime. Worked fine.

Re: Chime Not Making Any Noise When Doorbell Pressed

DjAndrade — Thu, 15 Nov 2018 03:37:42 GMT

I connected the chime to my devices on the arlo app connected just fine but no ring

Re: Chime Not Making Any Noise When Doorbell Pressed

jguerdat — Thu, 15 Nov 2018 14:16:36 GMT

If removing the chime from Settings, My Devices and resyncing an pairing with the doorbell doesn't help, open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx