topic Re: Doorbell all connected but connections and conversations are not stored in library? in Arlo Audio Doorbell

Doorbell all connected but connections and conversations are not stored in library?

mrhide1 — Sat, 05 Jun 2021 14:37:14 GMT

good morning,
bew doorbell, all connected but :
the connections and conversations are not stored in the library. Furthermore the video is not shown, only the „egg clock“ symbol. The cam is working by its own, bit it seems that its not when the doorbell is rung. It must be me or some settings I guess…. any suggestions? Thanks Mike

Re: Doorbell all connected but connections and conversations are not stored in library?

JessicaP — Sat, 05 Jun 2021 14:37:59 GMT

Hi mrhide1,

Can you show a screenshot of what you're referring that shows only the "egg clock" symbol? Make sure that you have the camera on "Armed" mode to ensure that you have your recordings saved.

Re: Doorbell all connected but connections and conversations are not stored in library?

mrhide1 — Sun, 06 Jun 2021 06:53:26 GMT

the doorbell is armed. no matter which cam I choose, i never see an image.

Re: Doorbell all connected but connections and conversations are not stored in library?

StephenB — Sun, 06 Jun 2021 10:15:04 GMT

@mrhide1 wrote:
the doorbell is armed. no matter which cam I choose, i never see an image.

Are you seeing the cameras and recordings when you use the web ui?

Re: Doorbell all connected but connections and conversations are not stored in library?

mrhide1 — Sun, 06 Jun 2021 10:31:46 GMT

yes i do. All works fine. Only when I get the call from the doorbell, there is no video feed and it wont be recorded.

Re: Doorbell all connected but connections and conversations are not stored in library?

jguerdat — Sun, 06 Jun 2021 12:31:59 GMT

This is the audio doorbell section and that doorbell doesn't have a camera. What doorbell do you actually have?

Re: Doorbell all connected but connections and conversations are not stored in library?

mrhide1 — Sun, 06 Jun 2021 12:47:48 GMT

I di have die Audio DoorBell. It is connected to one of my cameras

Re: Doorbell all connected but connections and conversations are not stored in library?

JessicaP — Sun, 06 Jun 2021 18:27:27 GMT

Is this happening when you're on cellular data and/or WiFi? Have you tried restarting your iOS device to see if that helps?

Re: Doorbell all connected but connections and conversations are not stored in library?

Deepdiver47 — Thu, 01 Jul 2021 10:47:06 GMT

I have the same basic issue - namely that all cameras are working well, but when you press the doorbell the camera that is linked to it fails to load, and I get the same "spinning' visual. All software is up to date, this issue started today after I replaced all of the batteries.

I have restarted the phone - its a Note 20 running the latest version of Android.

I have unpaired the camera and paired with another camera with exactly the same result.

I am unable to attach the screenshot for some unknown reason.

Re: Doorbell all connected but connections and conversations are not stored in library?

JessicaP — Thu, 01 Jul 2021 15:20:48 GMT

Hi Deepiver47,

Have you tried reinstalling the Arlo Android app and rebooting your Note 20 device to see if that helps?

Re: Doorbell all connected but connections and conversations are not stored in library?

Deepdiver47 — Thu, 01 Jul 2021 15:30:53 GMT

Did both. Unpaired all devices. Rebooted the router. Reset the base Station. Deleted the app and reinstalled it.

Re: Doorbell all connected but connections and conversations are not stored in library?

JessicaP — Thu, 01 Jul 2021 18:57:49 GMT

I would suggest for you to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.