topic Re: Arlo Audio Door Bell not connecting after changing batteries in Arlo Audio Doorbell

Arlo Audio Door Bell not connecting after changing batteries

ean78 — Fri, 11 Dec 2020 10:03:10 GMT

Hello,

I have just had to replace my Batteries for the first time in my Arlo Doorbell, upon doing so the white ring doesn't light up. I have left the batteries in overnight and pressed the sync button multiple times from 10 seconds up to 1 minute. This doorbell has never been connected to the mains kit I am just unsure what to do now. Doesn't anybody have any suggestions?

Many thanks.

Re: Arlo Audio Door Bell not connecting after changing batteries

jguerdat — Fri, 11 Dec 2020 14:23:10 GMT

Are you sure the batteries are good and have been properly installed? Check the contacts on the doorbell and the batteries, looking for anything that may cause a lack of contact.

Re: Arlo Audio Door Bell not connecting after changing batteries

ean78 — Sat, 12 Dec 2020 07:20:05 GMT

Thanks for the response. The batteries are brand new and when tested return 100%. I have checked the contacts and they look clean and not damaged, when I insert the batteries (the correct way around) they are securly positioned.

Re: Arlo Audio Door Bell not connecting after changing batteries

jguerdat — Sat, 12 Dec 2020 14:18:11 GMT

Sounds like a possible hardware problem. Use the Contact Support link at the bottom here.