Arlo Audio doorbell not calling my iPhone, no motion notifications from the doorbell neither

KoenVanlent — Sat, 30 May 2020 06:56:40 GMT

I am using the audio doorbell with the Arlo app version 2.16 (released 22/4/2020 - latest version) on my iPhone, and I only receive calls when I am actually using the app (app is open on my phone) or recently closed it. The calls are by no means consistent, most of the time I just don't receive anything.

In addition, I don't receive motion alerts from the doorbell neither. However, this is nog really a big issue for me but maybe relevant for a root cause analysis. All my other cams (Arlo Pro, Arlo Pro 2) do notify my in time and very accurate (I have 6 of them).

My iPhone XS Max is running on OS 13.4.1.

I read a discussion on the community forum about issues with iOS, but there seems no real solution yet?

Re: Arlo Audio doorbell not calling my iPhone, no motion notifications from the doorbell neither

ShayneS — Mon, 01 Jun 2020 23:49:05 GMT

Hi @KoenVanlent

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

topic Arlo Audio doorbell not calling my iPhone, no motion notifications from the doorbell neither in Arlo Audio Doorbell

Arlo Audio doorbell not calling my iPhone, no motion notifications from the doorbell neither

Re: Arlo Audio doorbell not calling my iPhone, no motion notifications from the doorbell neither