topic Re: Doorbell does not ring in Arlo Audio Doorbell

Doorbell does not ring

cwkudzu — Fri, 31 Jan 2020 00:20:49 GMT

I only want the button to ring the doorbell, not call me on the phone. Looks like that is not an option. At first, the doorbell would not ring the mechanical bell. I reset it back to factory, reinstalled the doorbell, and I worked, but called me on the phone. I set it to Silent, the doorbell rang, and no phone call. A day later, no doorbell. I turned Silent off, and now it works and calls me. My next step is to throw this piece of junk away, buy a cheap doorbell switch, and move on. I will NEVER buy another Arlo product if they can't even make a simple doorbell switch that will work!

Re: Doorbell does not ring

ShayneS — Sat, 01 Feb 2020 00:02:29 GMT

Hi @cwkudzu

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

Re: Doorbell does not ring

cwkudzu — Fri, 07 Feb 2020 16:10:00 GMT

As mentioned earlier, I reset it back to factory, reinstalled the doorbell, and I worked, but called me on the phone. I set it to Silent, the doorbell rang, and no phone call. A day later, no doorbell. I turned Silent off, and now it works and calls me.

However, now the doorbell does not ring when the cameras are in DISARMED mode. This does not help when delivery people show up. When the doorbell was associated with a camera, the video quality was so poor and choppy that I am unable to use it this way. I only installed the doorbell because it was part of the package.

Re: Doorbell does not ring

ShayneS — Fri, 07 Feb 2020 19:37:16 GMT

@cwkudzu

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support