topic Re: Arlo Audio DoorBell in Arlo Audio Doorbell

Arlo Audio DoorBell has no video signal

Burdo — Thu, 06 Feb 2020 19:06:59 GMT

IOS 13.3.1
after updating to 2.12.2 and 2.12.3 arlo audio door bell has no video signal

Re: Arlo Audio DoorBell

ShayneS — Thu, 06 Feb 2020 19:06:28 GMT

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

Re: Arlo Audio DoorBell

Burdo — Thu, 06 Feb 2020 20:28:04 GMT

The Arlo audio door bell worked in the version 2.12.1, while in the update 2.12.2 and 2.12.3 there is no video image. It shows only gray color, as in the photo that I have submitted to you. I have tried it in three iphones and it is still not working, whereas in samsung is working. How is it possible to buy a system around 1500 Euros and the audio door bell did not function more than one month. This is a lack of professionalism from your side. You were supposed to test it before publishing an update.

Re: Arlo Audio DoorBell

ShayneS — Thu, 06 Feb 2020 21:36:27 GMT

@Burdo

I was not able to replicate this issue with my iPhone 11 Pro Max running iOS 13.3.1 & Arlo app 2.12.3.

I have opened a support case for you. The customer support team will be reaching out to you as soon as possible. I have provided the case number for your reference: 41440283

Re: Arlo Audio DoorBell

dagnfra — Sun, 01 Mar 2020 15:45:15 GMT

i have this problem too

Re: Arlo Audio DoorBell

ShayneS — Mon, 02 Mar 2020 17:59:25 GMT

Hi @dagnfra

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

Re: Arlo Audio DoorBell

jguerdat — Tue, 03 Mar 2020 15:10:54 GMT

Late to the party here but the AUDIO doorbell has no video capability. You can use it to trigger a nearby camera but that's it. Is that what you're having issues with?

Re: Arlo Audio DoorBell

ConsultHoglet — Fri, 24 Apr 2020 05:29:56 GMT

MyCFAVisit wrote:

Late to the party here but the AUDIO doorbell has no video capability. You can use it to trigger a nearby camera but that's it. Is that what you're having issues with?

It shows only gray color, as in the photo that I have submitted to you. I have tried it in three iphones and it is still not working, whereas in samsung is working. How is it possible to buy a system around 1500 Euros and the audio door bell did not function more than one month.

Re: Arlo Audio DoorBell

ShayneS — Mon, 24 Aug 2020 17:41:22 GMT

Hi @ConsultHoglet

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Arlo Audio DoorBell has no video signal

techmonster — Wed, 30 Dec 2020 06:00:01 GMT

I have tried resetting the Doorbell, pairing and unpairing the Doorbell with the 2 cameras and still only see a progress icon where the video should be displayed. If I look in the library after answering the call from the Doorbell there is only audio and no video. Not sure what I am missing. Express hr