topic Re: Issue with Arlo Audio Doorbell and Chime in Arlo Audio Doorbell

Issue with Arlo Audio Doorbell and Chime

PR-UK — Tue, 21 Jan 2020 22:11:03 GMT

Hi,

I bought an Arlo Audio Doorbell and Chime today to attach to my existing Arlo Pro (1) 3x Camera setup.

I've easily added the doorbell and chime to my system however I'm suffering several annoying issues:

1) The Chime is incredibly crackly, when it sounds the chime is often distorted and sometimes part of the chime never plays, I've tried several different melodies and they are all the same, often an immediate second chime sounds ok until the unit goes back to sleep(?) when no lights appear on it.

2) I've turned off (on) the Incoming Call option as I've no interest in receiving phone calls from the system however when the doorbell is pressed the ring will flash and then remain on a constant white ring, supposedly this means a two way communication is enabled however my phone never rings (as it shouldn't), the ring stays lit until I press the doorbell again at which point the chime sounds a second time and the white ring returns to flashing briefly and going off. I'm guessing this is why in the last 4 hours the batteries have gone from 99% to 85%!

Has anyone had these issues before?

Thanks

Re: Issue with Arlo Audio Doorbell and Chime

ShayneS — Tue, 21 Jan 2020 23:48:30 GMT

Hi @PR-UK

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Issue with Arlo Audio Doorbell and Chime

PR-UK — Sun, 26 Jan 2020 15:44:57 GMT

Well I posted a support request, had a reply suggesting switching to the Doorbell to channel 3 on the back and post an internet speed test, I did both with no difference and have since received no reply...

Re: Issue with Arlo Audio Doorbell and Chime

ShayneS — Mon, 27 Jan 2020 21:48:36 GMT

Hi @PR-UK

Did you report the issue back to support after trying the suggested method?

Re: Issue with Arlo Audio Doorbell and Chime

PR-UK — Mon, 27 Jan 2020 21:52:42 GMT

Hi Shayne,

I did, case reference is #41413025

Thanks

Re: Issue with Arlo Audio Doorbell and Chime

ShayneS — Mon, 27 Jan 2020 22:02:08 GMT

@PR-UK

Do you mind providing me with the requested information, or the information you provided to the support agent? I will add this to the case manually for review.

Re: Issue with Arlo Audio Doorbell and Chime

PR-UK — Mon, 27 Jan 2020 22:06:59 GMT

Hi,

I switched to channel 3 as requested it didn't make any difference to the crackly door chime or the intermittent stuck solid white ring. I've attached a fresh speed test.

Thanks

Re: Issue with Arlo Audio Doorbell and Chime

ShayneS — Mon, 27 Jan 2020 22:14:25 GMT

Do you remember what the results were from the speedtest?

Re: Issue with Arlo Audio Doorbell and Chime

PR-UK — Mon, 27 Jan 2020 22:16:10 GMT

Previous test was exactly the same.

Thanks,

Re: Issue with Arlo Audio Doorbell and Chime

ShayneS — Mon, 27 Jan 2020 22:27:44 GMT

Is there a phone number and best time/day to reach you if necessary (including Timezone). I would like to add this info to your case for the agent & account. You can provide this info through a PM.

Re: Issue with Arlo Audio Doorbell and Chime

ShayneS — Mon, 27 Jan 2020 22:50:06 GMT

I have added the provided information to your case. I am waiting for confirmation. Thank you for the added information.

Re: Issue with Arlo Audio Doorbell and Chime

PR-UK — Wed, 05 Feb 2020 18:36:29 GMT

I give up, it's all going back.

I've tried all the tweaks and nothing works. No contact from Arlo support, apart from telling me I've not left you any messages when I have (what's the point of a case management system where we can't see the history of the case?!). Live Chat is always unavailable.

Contacted Amazon and arranged a refund.

Re: Issue with Arlo Audio Doorbell and Chime

ShayneS — Wed, 05 Feb 2020 18:55:42 GMT

@PR-UK

I wanted to provide an update for you, I have submitted your escalation case. Thank you for your patience