topic Re: Audio Doorbell is not connecting to camera - Shows Grey box in Arlo Audio Doorbell

Audio Doorbell is not connecting to camera - Shows Grey box

Leddo — Wed, 08 Jan 2020 21:36:20 GMT

Doorbell not connecting to camera no sound or video just gray box spinning then disconnects after 10 seconds
Started happening after app update on 20th dec 2020
Disconnected all cameras doorbell and chime reconnected
Still no video or sound
Deleted app on iOS 13.3 iPhone 11pro added back still nothing
Has to be an app issue

Re: Audio Doorbell is not connecting to camera - Shows Grey box

ShayneS — Wed, 08 Jan 2020 21:39:09 GMT

@Leddo

Is this occurring on every ring when you utilize the paired camera feed?

Re: Audio Doorbell is not connecting to camera - Shows Grey box

Leddo — Wed, 08 Jan 2020 22:12:00 GMT

Yes every time doorbell is pressed no camera connection
And not even able to speak to anyone through mic and speaker
Tested on 4g and on home network WiFi
Doorbell makes chime work and notifies me someone has pressed but grey box with spinning icon for about 7-10 seconds then app shuts down

Re: Audio Doorbell is not connecting to camera - Shows Grey box

Leddo — Wed, 08 Jan 2020 22:29:46 GMT

Just updated Arlo app that was released 22hrs ago tried doorbell again same thing happens no camera pairing not abel to talk through speaker or mic app shuts down about 7 secs

Re: Audio Doorbell is not connecting to camera - Shows Grey box

ShayneS — Wed, 08 Jan 2020 23:05:34 GMT

Hav you tried to remove the camera from Settings > My Devices > Re-Add it & test again?

Do you happen to have a screenshot of the error?

Re: Audio Doorbell is not connecting to camera - Shows Grey box

Leddo — Fri, 10 Jan 2020 16:52:58 GMT

Yes unpaired re added still no connection
No sound or mic either when camera not paired doorbell rings phone and activstes chime
think it’s Had it how to I get a teplacement

Re: Audio Doorbell is not connecting to camera - Shows Grey box

ShayneS — Fri, 10 Jan 2020 19:51:24 GMT

@Leddo

I would suggest contacting customer support regarding this, I will attach the link here for you. Arlo Tech Support

Re: Audio Doorbell is not connecting to camera - Shows Grey box

RChobby — Sat, 11 Jan 2020 21:36:58 GMT

Same exact thing for me. Chime rings, phone rings, but no 2 way audio, camera does not connect (grey or green box), and the call disconnects at exactly 10s.

Re: Audio Doorbell is not connecting to camera - Shows Grey box

ShayneS — Mon, 13 Jan 2020 18:42:39 GMT

Hi @RChobby

Does this occur on Mobile Data as well as your wifi? Does this occur on every doorbell press?

Re: Audio Doorbell is not connecting to camera - Shows Grey box

Leddo — Mon, 13 Jan 2020 19:50:58 GMT

Yes every press on mobile data and WiFi
Seemed to start on 20th dec app update and still same on 2nd jan update