topic Re: Arlo Chime is Stoping Recordings and Push Notifications in Arlo Audio Doorbell

Arlo Chime is Stoping Recordings and Push Notifications

npinks — Fri, 20 Dec 2019 22:35:43 GMT

I updated my Arlo Pro 5 camera system to include a chime (without the doorbell)

It worked fine, on the two camera I had it set to chime, for the past couple of months

however today I noticed that when people went past either of the 2 camera I got no push notifications or video recordings

I have rebooted the system, the cameras, then removed them, and re-added them, for push notifications to start again along with recordings, however as soon as I link up the chime, the cameras stopped recording and no push notifications come through, but the chime plays its melody.

Its like there has been a sudden update and the camera have just become motion sensors for chime and won't record

I have had to remove the chime from the system to get my security back up and running, as no recordings is not why I bought a CCTV system,

now waiting on Arlo higher level support to contact me

Re: Arlo Chime is Stoping Recordings and Push Notifications

npinks — Fri, 03 Jan 2020 13:33:54 GMT

guess i have to contact support again, still no contact😕

Re: Arlo Chime is Stoping Recordings and Push Notifications

ShayneS — Fri, 03 Jan 2020 18:35:09 GMT

Hi @npinks

I have notified the support team and updated your case (41372716). Please let me know how your case goes & I will be here to assist you.

Re: Arlo Chime is Stoping Recordings and Push Notifications

npinks — Fri, 03 Jan 2020 19:14:39 GMT

Thank you, after a lengthy web chat today, I got no further, even though we had previously reset everything, camera, base station chimes, it hasn’t helped, but since they wanted me to try it all over again, I have plugged it back in and tested it

Since there was a delay in reading the chime, before it said your firmware is up to date, I guess it might have been tweaked as it’s back working correctly now

Camera sends push notifications, emails and records, along with the chime sounding like it used too

Amazingly

Re: Arlo Chime is Stoping Recordings and Push Notifications

npinks — Sun, 02 Feb 2020 17:29:28 GMT

The case 41372716 can now be closed, the arlo chime seems to be back working correctly