topic Re: Arlo Doorbell silent mode settings help in Arlo Audio Doorbell

Arlo Doorbell silent mode settings help

MVargo — Mon, 07 Oct 2019 22:38:43 GMT

The doorbell has two settings - "Silent Mode" & "Incoming Call". The "Silent Mode" setting has the description "Calls and Chimes are turned off."

So when both switches are turned on, does the "Incoming Call" switch override the "Silent Mode" switch with respect to calls; i.e. are Calls re-enabled, OR does the "Silent Mode" switch override the "Incoming Call" switch so that Calls are disabled regardless of the state of the "Incoming Call" switch ?

Re: Arlo Doorbell silent mode settings help

ShayneS — Mon, 07 Oct 2019 22:44:09 GMT

Hi @MVargo

The Silent Mode section with the description will allow you to quickly silence calls & the chime. If you select this feature the tabs will turn green. This mens the calls & chime are muted. You can also individually select the chime or incoming call without the need to select the Silent Mode. Note > Green tab showing means it's muted. Hopefully that helped you a bit.

Re: Arlo Doorbell silent mode settings help

WRD — Sat, 12 Oct 2019 15:27:50 GMT

I am on iOS 12.4.2, and latest Arlo app, I am unable to individually select Silent Mode/Incoming Call/Traditional Chime, I cannot just have Incoming calls and traditional chime switched on (tab is green) - when one is selected it always switches on Silent mode. If I select Silent Mode it automatically selects incoming call and Traditional Chime. With Silent Mode on I can individually deselect Incoming Call and Traditional Chime. Really don't understand the logic here. Can anyone enlighten me?

Re: Arlo Doorbell silent mode settings help

ShayneS — Mon, 14 Oct 2019 18:23:00 GMT

Hi @WRD

Can you update to iOS 13 & test the feature again?

Re: Arlo Doorbell silent mode settings help

PatrickC_60513 — Wed, 13 Nov 2019 18:05:27 GMT

This still needs clarity and the UI is confusing. Green to me means on, so I think the interface should be green when the doorbell is active and alerts you. Likewise, if you get an incoming call or want the chime to function, those should show green as well. The "Silent Mode" switch should indicate in words what the status is to reinforce the color. The current interface is confusing. It seems that if all the sliders are dark, then "Silent Mode" is off, which means everything is active. Green means Silent Mode is on.

I think the interface could be redesigned to be more intuitive.

Re: Arlo Doorbell silent mode settings help

StephenB — Wed, 13 Nov 2019 18:22:43 GMT

@PatrickC_60513 wrote:

I think the interface could be redesigned to be more intuitive.

Me too. The current interface is essentially a double negative - inherently confusing.

Saying the chime is turned off is much more direct is much more direct than saying silent mode is on.

Re: Arlo Doorbell silent mode settings help

bettymak — Tue, 19 Nov 2019 03:55:32 GMT

So I have the silent mode toggled green, incoming call grey, and chime green - i basically only want the chime to ring and not my phone. When I do this, the light on my chime is orange.

Does this mean that my chime is turned off?

Re: Arlo Doorbell silent mode settings help

StephenB — Tue, 19 Nov 2019 11:12:39 GMT

@bettymak wrote:

When I do this, the light on my chime is orange.

Is it pulsing? https://kb.arlo.com/000061925/What-do-the-LEDs-on-my-Arlo-Chime-mean

If it is solid, then I suggest power cycling it first. If that fails you might need to resync it to the base.

I suspect the amber status isn't related to your configuration.

Re: Arlo Doorbell silent mode settings help

Dville — Wed, 01 Jan 2020 19:08:09 GMT

I too don’t have any options under Silent Mode. There is no way to toggle either the chime or call on/off individually. I want the chime on, but call off. Is there a bug in the latest app? I am on iOS 13.3.1 and app version 2.12.1

Re: Arlo Doorbell silent mode settings help

ShayneS — Thu, 02 Jan 2020 19:58:00 GMT

Hi @Dville

Is it possible to provide a screenshot of this issue you are experiencing? I was not able to replicate the issue.

Re: Arlo Doorbell silent mode settings help

Dville — Thu, 02 Jan 2020 21:20:29 GMT

No problem, see below. The options for toggling them individually are not present. Mine is a video doorbell.

Thanks for any insight!

Re: Arlo Doorbell silent mode settings help

ShayneS — Thu, 02 Jan 2020 23:50:48 GMT

Hi @Dville

I apologize for the confusion, I initially thought you were referring to the Arlo Audio Doorbell. The Arlo Video Doorbell currently does not support silencing calls/chime separately.

Re: Arlo Doorbell silent mode settings help

Dville — Thu, 02 Jan 2020 23:57:32 GMT

Thanks, Shayne. Are there plans to add the capabilities in the future?

Re: Arlo Doorbell silent mode settings help

ShayneS — Fri, 03 Jan 2020 00:10:34 GMT

I wish I had that info for you. I would not say yes or no, we have implemented many features after launches. I would suggest keeping an eye out for any announcements.

Re: Arlo Doorbell silent mode settings help

tjm2144 — Mon, 06 Jan 2020 20:14:08 GMT

PLEASE change "Silent Mode" to have the option to allow the indoor house chime to work WITHOUT calling the phone. This is so annoying! When guest arrive a few minutes apart and ring the bell the phone keeps ringing!!! You MUST give us an option to stop the phone calls but leave the house chime on!!

Re: Arlo Doorbell silent mode settings help

Rodriguezz — Tue, 07 Jan 2020 06:09:25 GMT

As smart technology continues to get more and more advanced, more and more products are releasing onto the market that make our lives just a little bit more convenient. Netgear has now announced the all-new Arlo Audio Doorbell and Arlo Chime.