topic Re: Arlo Doorbell into existing wiring to use existing chime in Arlo Audio Doorbell

Installing Arlo Audio Doorbell into existing wiring to existing chime. Won't trigger on position 2.

rblaser — Tue, 31 Dec 2019 17:07:14 GMT

I installed the Arlo Audio Doorbell into existing wiring to use existing chime. It won’t trigger the bell in the house in position 2. In position 1 and 3 it causes a buzz in the existing bell like the doorbell button is being held down and won’t trigger the bell. Doorbell system is 18 VAC & s/b compatible. Tried many of of the suggestions on this forum and none would work. Removed & then would not pair with base, gave up. Appears like a software issue. Has Arlo fixed this issue yet?

Re: Arlo Doorbell into existing wiring to use existing chime

JessicaP — Tue, 31 Dec 2019 17:06:42 GMT

Hi rblaser,

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Installing Arlo Audio Doorbell into existing wiring to existing chime. Won't trigger on position

Droi — Wed, 01 Jan 2020 23:58:15 GMT

We have this same issue and there is a group on Facebook too. Have you figured out? We
Would
Love to get this going and I have pictures too. Silly to sell
Something to send back.

Re: Installing Arlo Audio Doorbell into existing wiring to existing chime. Won't trigger on position

rblaser — Sat, 04 Jan 2020 17:43:45 GMT

Called the support team for recommendations. They were not aware of the problem, and upon further discussion, it appeared to me that they were just a generic call center that was not familiar with Arlo products or reported issues. After several days of frustration trying to get it working, i returned it.