topic Re: Arlo Chime stopped working in Arlo Audio Doorbell

Chime stopped working - Error code 2217

Lucas1981 — Tue, 17 Dec 2019 17:20:04 GMT

Hey guys, I have had a similar issue but actually I was avalaible to set up the doorbell with my base. The problem is once I finish the process it shows error 2217 and of course I can see it included with the rest of devices but it doesn't work. Anyone with the same issue?

Re: Arlo Chime stopped working

Grinchy — Tue, 17 Dec 2019 04:25:13 GMT

I’m getting save error 2217 as well. So I can’t pair the camera, or pair the chime. Or pair the doorbell.

Re: Arlo Chime stopped working

Lucas1981 — Tue, 17 Dec 2019 11:07:04 GMT

Well... at least I'm not the only one. I was worry about it. I tried several times to set up again the doorbell and nothing.

Re: Chime stopped working - Error code 2217

ShayneS — Tue, 17 Dec 2019 17:24:08 GMT

@Grinchy @Lucas1981

Where in the setup do you receive this error code? Do you happen to have a screenshot as well?

Re: Chime stopped working - Error code 2217

Grinchy — Tue, 17 Dec 2019 17:30:26 GMT

The 2217 comes when I choose a pairing. For example pairing a camera to a door bell, or a door bell to a chime. The screen briefly shows a banner at bottom for saving. Then shows the red error banner at top with code 2217.

Re: Arlo Chime stopped working

ShayneS — Tue, 17 Dec 2019 17:45:35 GMT

@Grinchy Thank You

Can you provide the screenshot of the error code/banner?

Which Device/Model/OS is this occurring on? What version of the Arlo mobile app are you using?

Re: Arlo Chime stopped working

Lucas1981 — Tue, 17 Dec 2019 19:57:52 GMT

This is a picture of error code on iphone X but I have the same issue with my ipad pro.

Re: Arlo Chime stopped working

ShayneS — Tue, 17 Dec 2019 21:15:08 GMT

@Lucas1981

Thank you for the picture. What version of the Arlo mobile app are you using? Does this error code occur on the web browser while pairing as well?

Re: Chime stopped working - Error code 2217

rloh — Tue, 17 Dec 2019 22:28:00 GMT

This happens to me as well. My doorbell has not been working properly for some time (probably due to the known issue with calls not connecting since the last iOS 13 update) and today I tried resetting and reconfiguring everything again. This only resulted in both my doorbell and my chime now being offline and not working. I get the error code 2217 during setup when trying to pair the doorbell to a camera or chime. Highly annoying!

What is even more annoying is the recurring pop-up to buy the Arlo Smart plan even though I have a Arlo Pro system with a 5 device 7 day free plan included. When pressing "no thanks" I get a threatening message that my cameras will stop working. I used to think Arlo made great products and often recommended them to others but recently this seems to no longer be the case. What did Netgear do? Let all the good developers go and moved all the development off shore? I see many complaints about the help received from the support so I am curious to see how they will handle the two cases I have logged today. If these issues are not solved, I will return the now useless doorbell and chime and sell the rest of the stuff while people still want to buy them...

Re: Chime stopped working - Error code 2217

Grinchy — Wed, 18 Dec 2019 00:16:38 GMT

2217 error

Re: Chime stopped working - Error code 2217

Grinchy — Wed, 18 Dec 2019 00:17:15 GMT

Version on ios

Re: Chime stopped working - Error code 2217

Pelvishaker — Wed, 18 Dec 2019 06:58:48 GMT

Exact same with me. Got the same pop up threat to but subscription or cameras won’t work. I called Arlo and said will get back to me. Got 2 cases open with them too. Arlo needs to fix ASAP

Re: Chime stopped working - Error code 2217

Pelvishaker — Wed, 18 Dec 2019 07:01:39 GMT

I also suggest a few improvements for the doorbell...

Here are a list of improvements that could be made to the Arlo APP for use of the Door Bell.

When someone leaves a message, there should be a BEEP/TONE at start of recording and end of recording (so people know when to speak. At moment its just silent and people don’t know when to speak and for how long to speak.

The time a person has to leave a message is fixed. This should be adjustable through the APP so it doesn’t keep recording for long periods unnecessarily.

On some occasions, people knock on the door rather than ring the bell. Unless they PRESS the Ring Button, I cannot speak to the person at the door In the APP, we should be able to press a button to initiate contact and speak to the person standing there even if they don’t press the door bell.

Flexibility to turn off the Doorbell

Re: Arlo Chime stopped working

Lucas1981 — Wed, 18 Dec 2019 11:39:09 GMT

I'm using the latest version 2.12 (1887). I did't try with the web to be honest... but due I've had problems last week with the all system and the firware was uptated few days ago, maybe the problem is the last version. Is that possible?

Re: Arlo Chime stopped working

Grinchy — Wed, 18 Dec 2019 16:17:19 GMT

The doorbell can not be configured in the web client. I tried.

Re: Arlo Chime stopped working

DB49er — Thu, 19 Dec 2019 16:14:13 GMT

Just received a replacement doorbell after one month wait only to discover this problem.

When I last used the app it was possible to configure messages and language but that seems to have disappeared.

???

Re: Arlo Chime stopped working

ShayneS — Thu, 19 Dec 2019 19:34:46 GMT

Hi @Lucas1981 @Grinchy @Pelvishaker

I apologize for the inconvenience. I would like to investigate this issue further. If possible, I would like to collect a log from you. This will help isolate the issue.

Can you please try the following:

Go through the process to generate the error and get the banner error to appear on the screen.
Immediately back out of the pairing process, and get to the Devices screen.
Save app logs and send them in.

To generate & save an app log you will ned to do the following:

- Android: log in > settings > about > tap version 3-5 times

- iOS: When logged in click the arlo logo 3 times > Send email pops up

- Send App log to askarlo@arlo.com Attention: Shayne/Mark

Re: Arlo Chime stopped working

DB49er — Fri, 20 Dec 2019 09:23:51 GMT

E-mailed as instructed.

2019-12-20 080645.arlologx

Re: Arlo Chime stopped working

ShayneS — Fri, 20 Dec 2019 17:24:30 GMT

@DB49er

Thank you for that info. I have provided this info to the team.

Re: Arlo Chime stopped working

DB49er — Sat, 21 Dec 2019 10:44:43 GMT

Something very wrong with app here as I cannot even see battery condition. Thought I should also mention that I keep getting this intermittent error at login, usually if I try to login within a few minutes of logoff.

-1200: Optional ("An SSL error has occurred and a secure connection to the server cannot be made").

2019-12-21 103842.arlologx