topic Re: Audio doorbell not notifying phone when doorbell is pressed in Arlo Audio Doorbell

Audio doorbell not notifying phone when doorbell is pressed

Chief3770 — Tue, 17 Dec 2019 01:05:02 GMT

I am not getting notifications on my cell phone when the doorbell button is pressed. I do not have a chime, not sure that I need one. This is new, just purchased and can't get it to notify my phone.

Re: Audio doorbell not notifying phone when doorbell is pressed

ShayneS — Tue, 17 Dec 2019 01:08:24 GMT

bHi @Chief3770

-Are you signed in to the Arlo app when the doorbell is being pressed?

-What version of the Arlo mobile app are you using?

-What Device/Model/OS are you using?

Re: Audio doorbell not notifying phone when doorbell is pressed

Chief3770 — Tue, 17 Dec 2019 10:03:24 GMT

Yes, I am signed in to the app when pressing the doorbell.

I am updated to the latest version of the app

I am using a samsung (android) 7

Under settings for my new Arlo 2 smart hub, it shows that my doorbell is a connected device but cannot be viewed on the main screen as a device on the app.

Thank you for your reply

Re: Audio doorbell not notifying phone when doorbell is pressed

JohnMcClane — Tue, 17 Dec 2019 16:23:14 GMT

There is black toggle inside the doorbell that changes it from the type of wiring and notification. I had this problem until I switched it.

Re: Audio doorbell not notifying phone when doorbell is pressed

ShayneS — Tue, 17 Dec 2019 17:00:58 GMT

@Chief3770

Have you tried to remove the Doorbell from Settings > My Devices > Re-add it? You may also try to perform a factory reset by holding the sync button on the back of the Doorbell for 10 seconds > Re-Add it.