topic Re: Arlo doorbell calls and traditional chime in Arlo Audio Doorbell

No way to stop calls and keep traditional chime on for Arlo Audio Doorbell?

ZosoPage1963 — Mon, 04 Nov 2019 22:40:08 GMT

Is there not a way to stop calls and keep the traditional chime on? I have my Arlo Doorbell connected to my front door camera. I do not own an Arlo Chime. I installed the doorbell to ring our current chimes. Enter Halloween. We are home and we want to only hear the doorbell, not get a phone call 50 times. Unless I am missing something, there is no way to just turn off the call feature. If you turn on silent mode, nothing will work. Am I missing something?

Re: Arlo doorbell calls and traditional chime

Tasom — Mon, 04 Nov 2019 20:09:28 GMT

My doorbell menu has an additional option for "traditional" chime. I can turn calls and remote chime off and only regular bell rings. Conversely I can turn off the traditional chime. However, I dont appear to be able to silent all. I posted separately about it, but the silent mode slider has to be on (green), and the associated slider below off (gray) to silence. In this screenshot, it functions exactly as you describe.

Re: Arlo doorbell calls and traditional chime

ZosoPage1963 — Mon, 04 Nov 2019 20:11:48 GMT

Interesting, I do not have a "traditional chime" slider. I will reinstall the app and see if that may help...

Re: Arlo doorbell calls and traditional chime

ZosoPage1963 — Mon, 04 Nov 2019 20:17:56 GMT

reinstalled app, still no traditional chime there. Anyone have any ideas?

Re: Arlo doorbell calls and traditional chime

Tasom — Mon, 04 Nov 2019 20:23:17 GMT

I dont want to remove and reinstall the devices as it wont be conclusive since my works as desired. However, when I initially set mine up, it missed connecting to the camera and I had no option do do so. I would try to remove the doorbell and re-sync it as that opened up more options in my situation.

Re: Arlo doorbell calls and traditional chime

ZosoPage1963 — Mon, 04 Nov 2019 20:25:38 GMT

that is a PITA, but I will do that later today and will report my findings here.

Re: Arlo doorbell calls and traditional chime

StephenB — Mon, 04 Nov 2019 22:08:02 GMT

Iin the Android app I see

Silent Mode
Incoming Call
Chime
Traditional Chime

The wording is slightly different in my iOS app

Silent Mode
Incoming call
Arlo Chime
Traditional Chime

The Web Client just gives me silent mode, with no option to control the traditional chime.

Re: Arlo doorbell calls and traditional chime

Tasom — Mon, 04 Nov 2019 22:25:02 GMT

ZosoPage1963
I did the hard work for you. I was messing with something else and figured I'd give it a try. During setup, I was given the option to use my traditional mechanical chime. Not selecting it, did not give me the option of turn off the traditional chime. I re-did the sync, and answered yes (default) and it gave me the option to use the mechanical chime. I previously verified I could in fact turn off the call and still have the mechanical chime work. I think this solution will work for you.

Re: Arlo doorbell calls and traditional chime

ZosoPage1963 — Tue, 05 Nov 2019 12:52:16 GMT

Thanks, I will let you all know when I get a chance to work on it today. It is interesting that I believe when I first set this up, I set it up to utilize my existing doorbell chime. If I didn't do that, how is the chime actually working?

FYI, I attached a screenshot of what I see in the Android app, to the original post.

Re: Arlo doorbell calls and traditional chime

ZosoPage1963 — Tue, 05 Nov 2019 15:35:28 GMT

This worked!!! I unpaired it, reset it and then re-paired it, and now I have the traditional chime slider where I can just hear the chime and not get the phone call. thank you guys, appreciate it!

Re: Arlo doorbell calls and traditional chime

Tasom — Tue, 05 Nov 2019 15:38:55 GMT

Glad it worked! As to why it stopped or didnt originally is any body's guess. I like the doorbell system for our needs, but their backend and app definitely isnt the best.