topic Re: Arlo Doorbell STILL Doesn't Display Video From Paired Camera After Answering Call in Arlo Audio Doorbell

Arlo Doorbell STILL Doesn't Display Video From Paired Camera After Answering Call

pozzad — Thu, 31 Oct 2019 10:30:56 GMT

Hello

I'm experiencing the same issue reported on the following link:

https://community.arlo.com/t5/Arlo-Audio-Doorbell/Arlo-Doorbell-Doesn-t-Display-Video-From-Paired-Camera-After/m-p/1657011

The issue was marked as resolved on the IOS App 2.7.12: I'm actually using the newer IOS App 2.10 on IOS 13 and the issue still persists. If it was really fixed on the previous version I think a regression was introduced on the subsequent releases...

Could you please help me?

Thanks

Re: Arlo Doorbell STILL Doesn't Display Video From Paired Camera After Answering Call

ShayneS — Fri, 08 Nov 2019 16:51:36 GMT

Hi @pozzad

Are you running iOS 13.2? I tested this from the lock screen, home screen & home screen from in app & still see the video when the doorbell rings my phone.

Have you tried to remove & reinstall the Arlo app and accept the permissions again?

Re: Arlo Doorbell STILL Doesn't Display Video From Paired Camera After Answering Call

KoalaCJ — Tue, 05 Nov 2019 14:18:04 GMT

I fix yesterday just remove the doorbell in you app, + new device & paired camera again, good luck

Re: Arlo Doorbell STILL Doesn't Display Video From Paired Camera After Answering Call

pozzad — Tue, 05 Nov 2019 15:27:23 GMT

Hello

I tried to associate and disassociate, and also uninstalled and reinstalled the app, but nothing changed.

I have an additional (related) issue to submit: the paired camera seems also to be unable to register the 30 secs video stream when triggered by the doorbell.

See the attached photo...The video seems to be corrupted, and it happens systematically. The audio is ok.

Davide

Re: Arlo Doorbell STILL Doesn't Display Video From Paired Camera After Answering Call

KoalaCJ — Tue, 05 Nov 2019 15:31:50 GMT

You just need remove and + again like new doorbell in the app

Re: Arlo Doorbell STILL Doesn't Display Video From Paired Camera After Answering Call

pozzad — Fri, 08 Nov 2019 08:54:12 GMT

The removal and re-add procedure didn't work for me...

Re: Arlo Doorbell STILL Doesn't Display Video From Paired Camera After Answering Call

ShayneS — Fri, 08 Nov 2019 16:52:54 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support