topic Re: Arlo Doorbell is still calling my phone after disabling in Arlo Audio Doorbell

Arlo Doorbell is still calling my phone after disabling

Christijn — Mon, 28 Oct 2019 09:15:48 GMT

I disabled phone calls in the app settings, but the device is still calling me. I already tried to disable and enable the setting a few times again, but the device seems to choose for itself when to call me...

Besides the issue above the battery is draining fast. I have two bars of signal and can't improve it any further. Is it not possible to save battery by disabling the motion detection and/or led light? Because of the connection delay, I can't use it to answer the door. Really disappointed by this product.

Re: Arlo Doorbell is still calling my phone after disabling

ShayneS — Wed, 30 Oct 2019 21:29:47 GMT

Hi @Christijn

Are you trying to use the silent feature in the Arlo app or within your phones system settings?

How soon are the batteries depleting in your Doorbell?

Re: Arlo Doorbell is still calling my phone after disabling

Christijn — Wed, 30 Oct 2019 20:48:39 GMT

I didn't put the silent mode on, but disabled phone calls in the Arlo app (not in phone settings). I am using the doorbell since half August and currently using the third battery set. The specs said it could last a year?!

Re: Arlo Doorbell is still calling my phone after disabling

ShayneS — Wed, 30 Oct 2019 21:32:57 GMT

@Christijn

What type of batteries are you using & how much motion is the doorbell seeing a day? Is it placed in a high traffic area?

Is the Incoming call slider Green or Grey?

Re: Arlo Doorbell is still calling my phone after disabling

Medlin151 — Thu, 31 Oct 2019 23:11:12 GMT

Same problem here. My incoming call slider is gray. But i still get a call when the doorbell button is pressed.

Re: Arlo Doorbell is still calling my phone after disabling

ShayneS — Fri, 01 Nov 2019 16:52:40 GMT

Hi @Medlin151

The incoming call slider should be green to silence calls. When you apply this, the "silent Mode Slider" will turn green as well.

Re: Arlo Doorbell is still calling my phone after disabling

Christijn — Fri, 01 Nov 2019 18:36:10 GMT

The slider is grey. Seems correct because my traditional chime is green and is still working (like it should). I don't want to silent everything. I'm using regular Varta AA batteries. During the day we have about 1 car every 5 to 10 min.

Re: Arlo Doorbell is still calling my phone after disabling

ShayneS — Fri, 01 Nov 2019 19:08:25 GMT

@Christijn

The slider needs to be green to silence your phone calls.

Regarding the batteries draining, at the current rate, you are detecting 200+ objects per day not including possible recordings. How far away from the road are you?

Re: Arlo Doorbell is still calling my phone after disabling

Christijn — Fri, 01 Nov 2019 19:14:00 GMT

I will try to put the slider on the green side, but it doesn't make any sense. The doorbell is installed in parallel with the street about 3-4m from the street.

Re: Arlo Doorbell is still calling my phone after disabling

Christijn — Mon, 04 Nov 2019 09:10:21 GMT

When I put the slider to the green side, I tried myself and didn't receive an incoming call. Yesterday somebody was at my door and again I received the call...

Re: Arlo Doorbell is still calling my phone after disabling

ShayneS — Wed, 13 Nov 2019 19:04:35 GMT

@Christijn

I was not able to replicate the issue. Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support