topic Re: Unable to pair the second Arlo Chime to Base Station in Arlo Audio Doorbell

Unable to pair the second Arlo Chime to Base Station

Ctr1971 — Tue, 06 Aug 2019 01:22:26 GMT

I have two chimes but I seem can only be able to sync one to the doorbell.when I go and sync the other one it will not write it to the base station.i have tryed to sync next to the base Station but makes no difference.it works well with one chime only.
We have a two story house so need two chimes working.
I have tryed removing all chimes and door bell and re sync but makes no difference.

Re: Unable to pair the second Arlo Chime to Base Station

Ctr1971 — Tue, 06 Aug 2019 01:22:36 GMT

Hi,

I really need help,i bought the arlo door bell non camera type and two chimes that plug into the mains one for upsatair and one for down.But i can only get one to work.When i try to sync the other one it will not write it to the base station.

it seems i cant sync two door bells to the door chime.on the app it says they have good wi fi connection,I have spent 4 hours trying to get them to work seems like soft ware fault.Can someone help.

Re: Unable to pair the second Arlo Chime to Base Station

JessicaP — Tue, 06 Aug 2019 01:24:19 GMT

Hey Ctr1971,

You mentioned that you're unable to pair the second Arlo Chime to the Arlo Audio Doorbell. Have you tried doing a factory reset to see if that helps you pair it? You can read here on how to reset your Arlo Chime: How do I reset my Arlo Chime?

Re: Unable to pair the second Arlo Chime to Base Station

Ctr1971 — Tue, 06 Aug 2019 04:28:24 GMT

Hi,

I tried that it works perfect with one chime bit it will not sync the second chime.

Re: Unable to pair the second Arlo Chime to Base Station

JessicaP — Tue, 06 Aug 2019 15:43:43 GMT

If resetting your Arlo Chime doesn't work, I would suggest contacting the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Unable to pair the second Arlo Chime to Base Station

Tobsta — Sun, 22 Sep 2019 13:14:59 GMT

Same Problem here - 2 chimes 1 doorbell. Factory reset of doorbell and chimes doesnt help. Always the last chime which is coupled to the doorbell works.

To be honest: the whole integration of doorbell and chimes really is pain. Had some problems before where i found the suggestion to completely reset the base-station - which is ridiculous because i had to resync every cam (which are hard to reach in my case). I'm close to write very bad amazon review for this product. The missing mvp feature of turning of the automatic answering at doorbell is pain as well.... really kind of disappointing at the moment.

Re: Unable to pair the second Arlo Chime to Base Station

nhaller — Fri, 18 Oct 2019 15:58:53 GMT

Hi - having the same issue and wondering if you were able to figure out how to get the second chime to work.

Re: Unable to pair the second Arlo Chime to Base Station

Ctr1971 — Mon, 21 Oct 2019 06:43:53 GMT

Hi,

No they did not sort it out Arlo informed me that the design team are working on it.That was months ago.

I would contact support as the more people do they may work on it a little harder.i suspect it is a software issue.

Re: Unable to pair the second Arlo Chime to Base Station

Lawrencedoiron — Mon, 04 Nov 2019 00:59:01 GMT

I am having a similar problem. I can both pairing show in app under melody but they disappear, please help.

Re: Unable to pair the second Arlo Chime to Base Station

Ctr1971 — Tue, 05 Nov 2019 01:05:12 GMT

no You will have to get onto support as I still cant get it to work and I have a door bell gathering dust.

I think that it is poor they have done nothing about it.

Re: Unable to pair the second Arlo Chime to Base Station

Vipey — Fri, 22 Nov 2019 17:08:27 GMT

Same issue here too. It will sync a second chime but when assigned to the doorbell with the first chime, (like everyone else) both chimes will stop working.

It will appear (normally) on the app.

Re: Unable to pair the second Arlo Chime to Base Station

Vvv007 — Sat, 23 Nov 2019 10:56:19 GMT

The same problem. After synchronizing the second chime to the same ring the 4010 error appears and the option to choose melody disappeares. Why is it mentioned in the support docs that it works when it doesn’t at all

Re: Unable to pair the second Arlo Chime to Base Station

Dutch_Arlo_User — Sun, 29 Dec 2019 22:59:54 GMT

You might want to try this workaround as my Audio Doorbell now works as expected with two Arlo Chimes;

https://community.arlo.com/t5/Arlo-Audio-Doorbell/Workaround-for-adding-a-second-Arlo-Chime-to-an-Arlo-Audio/td-p/1748899