topic Re: Traditional Mechanical Chime doesn't respect Silent Mode in Arlo Audio Doorbell

Traditional Mechanical Chime doesn't respect Silent Mode

doenamite — Fri, 04 Oct 2019 20:04:36 GMT

I have installed the Arlo doorbell with a traditional, mechanical chime. Everything works perfectly. I receive phone calls and the traditional doorbell rings. However I found the silence mode in the settings and was actually surprised as I wasn't expecting this feature but the feature doesn't actually work. If I enable silence mode I don't receive phone calls but the traditional chime still rings.

Is the expected functionality?

Re: Traditional Mechanical Chime doesn't respect Silent Mode

JessicaP — Mon, 07 Oct 2019 21:24:50 GMT

Hi doenamite,

For the silent mode on Arlo Audio Doorbell, you can silent incoming calls and Arlo Chime but cannot silent existing mechanical or electronic doorbell chime.

Re: Traditional Mechanical Chime doesn't respect Silent Mode

doenamite — Tue, 08 Oct 2019 05:03:02 GMT

If it isn't possible to silence the traditional doorbell, the app probably needs to change as it does imply that you can

Re: Traditional Mechanical Chime doesn't respect Silent Mode

JessicaP — Tue, 08 Oct 2019 16:37:52 GMT

Thanks for that screenshot! When you toggle off the traditional chime, does your chime still ring?

Re: Traditional Mechanical Chime doesn't respect Silent Mode

doenamite — Tue, 08 Oct 2019 17:06:37 GMT

It does, I tried a number of combinations of different settings on and off but the chime always rings

Re: Traditional Mechanical Chime doesn't respect Silent Mode

JessicaP — Tue, 08 Oct 2019 21:28:23 GMT

Let me reach out to you via private message to gather some information from you.

Re: Traditional Mechanical Chime doesn't respect Silent Mode

ptmullett — Thu, 28 Nov 2019 17:26:06 GMT

I am having this same issue with my traditional chime not working on silent mode. Is there a fix for this?

Re: Traditional Mechanical Chime doesn't respect Silent Mode

JessicaP — Sat, 30 Nov 2019 16:41:49 GMT

Hey ptmullett,

Have you tried toggling the traditional chime on and off to see if that works?

Re: Traditional Mechanical Chime doesn't respect Silent Mode

ptmullett — Sun, 01 Dec 2019 19:41:01 GMT

Yes, it works intermittently. Never works 100% of the time. As an example, if I put just the call feature into silent mode, it will put the traditional chime into silent mode even if I do not have the traditional chime selected to be silent. Very buggy feature that does not work quite right.

Re: Traditional Mechanical Chime doesn't respect Silent Mode

JessicaP — Mon, 02 Dec 2019 18:27:37 GMT

If it works intermittently even when trying to toggle the traditional chime, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.