topic Re: Incoming call setting in Arlo Audio Doorbell

Incoming call setting

youngek — Sun, 15 Sep 2019 18:29:56 GMT

I just setup the doorbell with my ultra system however in the new Arlo app when I go to setup incoming call notifications it turns on all three silent mode incoming call and chimes. I just want incoming call to turn on. Is there some setting I need to setup first?

Re: Incoming call setting

youngek — Sun, 15 Sep 2019 18:33:01 GMT

If I deselect silent mode incoming call and traditional chime turn off as well.

Re: Incoming call setting

youngek — Sun, 15 Sep 2019 18:56:38 GMT

I should also say this is on IOS. And the new Arlo app.

Re: Incoming call setting

ShayneS — Tue, 17 Sep 2019 00:04:55 GMT

Hi @youngek

Are you still experiencing this issue with your doorbell and silent mode?

Re: Incoming call setting

youngek — Tue, 17 Sep 2019 00:13:56 GMT

Yes, it also seems like it’s not picking up on motion either. I could be wrong but, I thought when motion is detected that the ring would flash white.

Re: Incoming call setting

ShayneS — Tue, 17 Sep 2019 16:16:19 GMT

That is correct, when motion is detected the doorbell should boot from standby & the white ring will flash.

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Incoming call setting

youngek — Tue, 17 Sep 2019 16:29:29 GMT

I haven’t contacted support yet. My front door camera still seems to pick up the motion even though I have the camera connected to the door bell. Also is motion from the doorbell like the cameras it picks up movement better left to right or is it straight on? Also I just noticed that the batteries are showing red. I just set this up on Sunday. So two days the batteries have lasted? I will be contacting support today.

Re: Incoming call setting

ShayneS — Tue, 17 Sep 2019 17:38:27 GMT

@youngek

The Doorbell* will detect motion best when objects move from side to side. Pease let me know if you need help after your support call and I will be here to assist you.

Re: Incoming call setting

youngek — Tue, 17 Sep 2019 17:25:58 GMT

Which should pick up motion first the doorbell or the camera connected to the doorbell?

Re: Incoming call setting

ShayneS — Tue, 17 Sep 2019 17:40:01 GMT

That would depend on the positioning of the two. I corrected my statement above, in case that was confusing. I meant the "Doorbell camera".

Re: Incoming call setting

youngek — Tue, 17 Sep 2019 19:33:40 GMT

Arlo should sending an RMA to me since my doorbell is not working correctly.

Re: Incoming call setting

StephenB — Tue, 17 Sep 2019 22:24:32 GMT

@youngek wrote:
Arlo should sending an RMA to me since my doorbell is not working correctly.

If that's the case, then contact support. https://www.arlo.com/en-us/support/contact.aspx