topic Re: Wife granted access but her phone doesn’t ring when doorbell is pressed in Arlo Audio Doorbell

Wife granted access but her phone doesn’t ring when doorbell is pressed

n1976jmk — Tue, 03 Sep 2019 22:15:42 GMT

I gave my wife access our 2 ultra cameras, doorbell and door chime.

Set up her new user account and installed the app on her phone.

But when the doorbell is pressed still just my phone rings.

We are using iPhones with the latest iOS 12.4 and the most up to date Arlo iOS app.

Please help! What am I missing?

Thank you,

Re: Wife granted access but her phone doesn’t ring when doorbell is pressed

jguerdat — Wed, 04 Sep 2019 12:31:09 GMT

Try rebooting the base and your wife's phone. Any luck?

Re: Wife granted access but her phone doesn’t ring when doorbell is pressed

Reallyconfused — Sat, 05 Oct 2019 23:43:52 GMT

The same thing happened to me and my wife’s phone. I noticed under the granted access that she did not have the base station listed. Make sure your wife’s phone has access granted to the base station as well then it works

Re: Wife granted access but her phone doesn’t ring when doorbell is pressed

gheminway — Wed, 19 Feb 2020 00:54:08 GMT

Setting up the video doorbell has been frustrating. After the initial setup, the chime inside the house did not work and my wife’s phone was barely audible. Customer support attempted to solve these two problems but they failed. I tried resetting the doorbell - delete from the account and then add the device but the camera would not read the code on my iPhone. So I headed back to BB and exchanged for a new Arlo VD 😉. After installation the indoor chime worked splendidly however the wife’s phone did not ring at all. So after searching through Arlo forums I came up with the solution. Under grant access be sure the person is granted administrative access. Then that person needs to login to their Arlo account. Go to settings, shared devices, click on edit and then check next to the doorbell icon. I’m happy to report that my wife’s phone rings when the doorbell is pressed and I will no longer need to enroll in an anger management class.

Re: Wife granted access but her phone doesn’t ring when doorbell is pressed

KnowledgeManate — Mon, 30 Mar 2020 07:12:31 GMT

mywegmansconnect wrote:

Setting up the video doorbell has been frustrating. After the initial setup, the chime inside the house did not work and my wife’s phone was barely audible. Customer support attempted to solve these two problems but they failed. I tried resetting the doorbell - delete from the account and then add the device but the camera would not read the code on my iPhone. So I headed back to BB and exchanged for a new Arlo VD 😉. After installation the indoor chime worked splendidly however the wife’s phone did not ring at all. So after searching through Arlo forums I came up with the solution. Under grant access be sure the person is granted administrative access. Then that person needs to login to their Arlo account. Go to settings, shared devices, click on edit and then check next to the doorbell icon. I’m happy to report that my wife’s phone rings when the doorbell is pressed and I will no longer need to enroll in an anger management class.

Thank you so much for sharing such a useful information. I will definitely share this with others.