topic Doorbell always disconnects from camera and chime in Arlo Audio Doorbell

Doorbell always disconnects from camera and chime

mihir_ray07 — Tue, 13 Aug 2019 19:35:31 GMT

I have a vmb4000r3 base station with 5 cameras, doorbell and chime.

And my arlo system is connected to alexa.

every now and then my door bell disconnects from paired camera and chime. I have to reset it all the time to make it work.

But it never looses connection with alexa, i always get the notification on app and alexa when the doorbell is pressed.

Its really frustrating now, as its happening every other day and sometimes multiple times in a day.

Appreciate any help here.

Re: Doorbell always disconnects from camera and chime

ShayneS — Wed, 14 Aug 2019 21:09:58 GMT

Hi @mihir_ray07

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Doorbell always disconnects from camera and chime

Fertigulator — Tue, 20 Aug 2019 18:29:13 GMT

I have the same issue. Both my chime and doorbell were replaced through RMA. I hooked both up, moved my base station closer and still they lose connection. I am at my wits end with the doorbell and chime. People stand at my front door for minutes before realizing they have to knock. It's crazy. Both my chime and my doorbell independently stay connected to the base station but do not stay connected to each other and require re-pairing. I just did it last night and now they are not paired. FRUSTRATING.

Re: Doorbell always disconnects from camera and chime

mihir_ray07 — Tue, 20 Aug 2019 21:43:20 GMT

I removed the USB drive from the base station, which i was using for local storage, then re-paired doorbel and chime. Its over a week now, its still paired. But if its the reason, does that mean usb storage and doorbel doesn't go together? strange.

Re: Doorbell always disconnects from camera and chime

mihir_ray07 — Tue, 20 Aug 2019 21:44:09 GMT

do you have a usb drive connected to base station?

@Fertigulator wrote:

I have the same issue. Both my chime and doorbell were replaced through RMA. I hooked both up, moved my base station closer and still they lose connection. I am at my wits end with the doorbell and chime. People stand at my front door for minutes before realizing they have to knock. It's crazy. Both my chime and my doorbell independently stay connected to the base station but do not stay connected to each other and require re-pairing. I just did it last night and now they are not paired. FRUSTRATING.

Re: Doorbell always disconnects from camera and chime

Ryan0751 — Wed, 21 Aug 2019 19:39:40 GMT

Based on this thread I tried removing my USB stick and tried resetting and re-adding everything.

I am still getting inconsistent unreliable behavior from the doorbell. Pairings dissappear, etc.