topic Doorbell doesn't work on first press in Arlo Audio Doorbell

Doorbell doesn't work on first press

BelgianGenius — Tue, 30 Jul 2019 22:28:41 GMT

I installed an Arlo doorbell with my Arlo Pro 2 system recently.

It seems the doorbell doesn't work on the first press most times - no chime and no notification. Once you press it once, it seems like it wakes up, thje light comes on, and then it starts working.

This happens repeatedly - wait a few hours and it won't work on the first press again.

I tried sending an email to Arlo support 4 days ago, but apart from the automatic response, I got no response at all.

Re: Doorbell doesn't work on first press

JessicaP — Wed, 31 Jul 2019 21:16:24 GMT

Hi BelgianGenius,

We're sorry to hear you have not heard back from our support team. Let me reach out to you via private message to gather more information from you.

Re: Doorbell doesn't work on first press

BelgianGenius — Sun, 11 Aug 2019 03:00:31 GMT

Ok., I'm done with this thing.

I've never had a problem with the Alro cameras, but this doorbell just doesn't work. Most of the time, notifications just don't come through. Back to Amazon it goes...

Re: Doorbell doesn't work on first press

MikeDee66 — Wed, 02 Oct 2019 13:44:29 GMT

I have the same exact problem - was there a resolution that you can share?

Re: Doorbell doesn't work on first press

JessicaP — Wed, 02 Oct 2019 18:37:33 GMT

Hi MikeDee66,

Have you tried re-inserting the battery from your Arlo Audio Doorbell so it can restart and see if that helps? Make sure that your Doorbell is not too far away from your Base Station

Re: Doorbell doesn't work on first press

MikeDee66 — Wed, 02 Oct 2019 18:42:48 GMT

I reset everything.

The doorbell works on the second press every time. It NEVER works on the first press no matter how long I press the button.

Re: Doorbell doesn't work on first press

BelgianGenius — Wed, 02 Oct 2019 18:48:55 GMT

My solution was to return it. Net gear had no answer or resolution.

Re: Doorbell doesn't work on first press

MikeDee66 — Wed, 02 Oct 2019 19:11:21 GMT

Seems like I'll have to follow suit and return it. Looks like a Ring doorbell is in my future instead.

Re: Doorbell doesn't work on first press

RichR — Sat, 05 Oct 2019 21:44:02 GMT

Same issue here even after a reset. By the way, it also won't stay connected to a camera.

Re: Doorbell doesn't work on first press

JessicaP — Mon, 07 Oct 2019 18:38:09 GMT

Hi RichR,

If you're having problems with your Arlo Audio Doorbell not connecting properly, try restarting it by re-inserting the battery from your Arlo Audio Doorbell to see if that helps.

Re: Doorbell doesn't work on first press

BelgianGenius — Mon, 07 Oct 2019 18:45:57 GMT

Yeah - that was the only suggestion Netgear had and it made no difference.

Re: Doorbell doesn't work on first press

bennyb0i — Thu, 31 Oct 2019 01:46:35 GMT

Is there any resolution to this issue at all? My Arlo doorbell has exhibited the same behavior from the get-go as well. Always needs to be pressed twice after not being pressed for a while to get any chime or call to my phone. This is despite the button lighting up due to motion per normal. It's like the doorbell goes into a low-power state and is failing to wake on the first press. Is there no fix for this??

Re: Doorbell doesn't work on first press

JessicaP — Thu, 31 Oct 2019 15:39:55 GMT

Hi bennyb0i,

If you're having problems where your Arlo Audio Doorbell is not working on first press, please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Doorbell doesn't work on first press

Sueray — Sat, 14 Dec 2019 02:53:25 GMT

I was having the same problem. I sinked my doorbell to the camera by the front door and now all works great.