topic Re: Chimes dependent on internet connection? in Arlo Audio Doorbell

Chimes dependent on internet connection?

IngeJones — Thu, 18 Jul 2019 19:13:43 GMT

I have no Arlo products right now, so I am a complete noob. I understand that I would probably need a live internet connection at the time of setting up the system, but after getting everything connected, if the internet went down temporarily (but not my local wifi) would the arlo chime still ring if someone used the doorbell?

Re: Chimes dependent on internet connection?

ShayneS — Fri, 19 Jul 2019 17:27:38 GMT

Hi @IngeJones

I am not sure I understand the question, your local WIFi uses your Internet connection. If the internet goes out, your base station/devices will go offline. The Arlo devices require an active internet connection.

Re: Chimes dependent on internet connection?

IngeJones — Fri, 19 Jul 2019 21:59:54 GMT

No, my wifi doesn't depend on my internet connection. My wifi devices can communicate with each other just fine when the internet goes down as long as my LAN is up. My question is, when a signal is sent from the doorbell to the chimes, does it have go via the Arlo cloud servers, or can it route via the LAN

Re: Chimes dependent on internet connection?

ShayneS — Mon, 22 Jul 2019 20:50:08 GMT

@IngeJones

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support