topic Re: Door bell chime buzzing in Arlo Audio Doorbell

Door bell chime buzzing

wayned2nd — Tue, 30 Oct 2018 02:32:59 GMT

When I tried to hard wire my arlo doorbell I get a buzzing/grinding sound from the chime. Any suggestions on how to correct this other than buying the arlo chime. Would really like to use my doorbell to keep it authentic.

Re: Door bell chime buzzing

brh — Tue, 30 Oct 2018 04:21:59 GMT

@wayned2nd

Try setting the switch to position 3. If it still buzzes, you might need to upgrade your transformer.

Brian

Re: Door bell chime buzzing

wayned2nd — Thu, 01 Nov 2018 21:42:00 GMT

Thanks I went ahead and brought the chime. Much easier than getting electrocuted, lol

Re: Door bell chime buzzing

brh — Thu, 01 Nov 2018 22:28:17 GMT

@wayned2nd

Agreed,

I have a Skybell video doorbell that I really like at my front door. My back door does not have any wires for a doorbell, so I am in a dilemma. The Skybell will work with certain chimes but I would prefer to go with Arlo. Unfortunately, the Arlo is not a video doorbell. Keep us informed as to how it works as I have a ton of questions.

Brian

Re: Door bell chime buzzing

RichLevow — Fri, 02 Nov 2018 22:36:45 GMT

There was supposed to have been a firmware fix to deal with this problem.

Re: Door bell chime buzzing

brh — Sat, 03 Nov 2018 00:01:34 GMT

Not sure they can fix this with firmware. This happens frequently on Skybell and Ring doorbells when the transformers are underpowered.

Brian

Re: Door bell chime buzzing

RichLevow — Mon, 05 Nov 2018 17:23:15 GMT

You wouldn't have gotten electrocuted. It wouldn't have ended well for your existing chime though.

Re: Door bell chime buzzing

Terminal3 — Mon, 05 Nov 2018 17:32:50 GMT

Had this happen when I first hooked mine up. In my case it was because the wire on one side was stripped back way too far on the wires to the manual doorbell. The lighting wasn't that great so I didin't notice as the wire color was similar to the insulation color due to oxidation. After I hooked up the wires I went to the breaker box turned the breaker back on and as I passed the hallway where the chime was I heard this strange humming noise as you describe. I ran back and turned off the breaker and when I opened it back up that is when I noticed what had happened.

So basically the wires were shorted.

Re: Door bell chime buzzing

RichLevow — Mon, 05 Nov 2018 17:38:20 GMT

Glad that you found the issue and that the system is working properly.

Re: Door bell chime buzzing

barbfrn — Mon, 12 Nov 2018 05:56:44 GMT

I have the same problem it just keeps my current door bell buzzing, the arlo door bell is making a constant connection electrical somewhere in the doorbell.

Re: Door bell chime buzzing

RichLevow — Mon, 12 Nov 2018 13:29:09 GMT

You've checked the position of the slide switch inside the doorbell?

Re: Door bell chime buzzing

barbfrn — Mon, 12 Nov 2018 15:05:14 GMT

I moved the slider in all 3 positions and same buzzing

Re: Door bell chime buzzing

barbfrn — Mon, 12 Nov 2018 15:06:55 GMT

all 3 positions keep it buzzing , a constant electrical connection

Re: Door bell chime buzzing

RichLevow — Mon, 12 Nov 2018 16:48:53 GMT

Looks like you've hit the "trifecta". Some users reported that the buzzing was eliminated with one of the firmware updates. Please check to see what firmware you are running on the base station and doorbell and let us know.

Thanks

Rich

Re: Door bell chime buzzing

Bdoty — Fri, 16 Nov 2018 02:37:23 GMT

Wired solution did not work. Replaced original house chime and transformer with same issue. Bypass troubleshooting and get Arlo chime. Very good audio level. Would have preferred wired solution but I don’t think it works, ever.

Re: Door bell chime buzzing

Tomatera — Thu, 22 Nov 2018 20:56:44 GMT

My Arlo doorbell is hard wired now to my existing low voltage door bell. With the switch in position 1 or 3 my existing door chime buzzes and remains activated.

in position 2 it just doesn’t activate the doorbell at all. My house is 15 years old. The Arlo updated the firmware on installation of the doorbell. So is there no solution short of buying the Arlo chime?

There is nothing unique or unusual about my existing chime. I can’t seem find a proper solution here without buying more Arlo products. I believe this is a defect so I guess back it goes.

Re: Door bell chime buzzing

Tomatera — Thu, 22 Nov 2018 21:02:23 GMT

My Arlo doorbell is hard wired now to my existing low voltage door bell. With the switch in position 1 or 3 my existing door chime buzzes and remains activated.

There is nothing unique or unusual about my existing chime. I can’t seem find a proper solution here without buying more Arlo products. I believe this is a defect so I guess back it goes.

@RichLevow wrote:

Looks like you've hit the "trifecta". Some users reported that the buzzing was eliminated with one of the firmware updates. Please check to see what firmware you are running on the base station and doorbell and let us know.

Thanks

Rich

Re: Door bell chime buzzing

RichLevow — Thu, 22 Nov 2018 21:09:21 GMT

You can try getting another unit. I'm not sure that it will solve the problem. Various users have reported positive experiences with hardwiring while others have not. This is a headscratcher.

Re: Door bell chime buzzing

coleshawd — Fri, 23 Nov 2018 18:00:41 GMT

Mine is doing the same exact thing with buzzing. Moved it to all 3 positions and didn’t work. Double checked wires and didn’t change anything. My digital chime is about 8-10 years old so should work. Havev’t checked wires on chime, but will do that next. Called Arlo support yesterday and they weren’t very helpful on a fix as with new products they haven’t seen everything for problems yet. This should have been tested better for sure. At the end of the call they were leaning towards a power or voltage issue on the wiring and current setup. But doesn’t really help provide what needs to change to fix it because new chime could do same thing it sounds like. Can’t reallt change wiring out. I really really would like to use existing chime and not have to buy another product. May be a deal breaker for me.. Hope there is a solution soon on this.

Re: Door bell chime buzzing

brh — Fri, 23 Nov 2018 18:13:24 GMT

@coleshawd

I am not sure which digital chimes work with Arlo and which ones don't. A mechanical doorbell chime that uses a transformer and a doorbell switch should work with no problems. Have you purchased the Arlo Chime and tried to use the doorbell just on battery power?

Brian