topic Re: Doorbell setup mismatch between Android app & My.Arlo website in Arlo Audio Doorbell

Doorbell setup mismatch between Android app & My.Arlo website

Chiwi — Wed, 22 May 2019 09:26:45 GMT

Anyone else notice that there seems to be a mismatch in the audio doorbell setup between Android app & the My.Arlo website?

There's a block of text directly below the motion detection checkbox (which you can't uncheck on the website but can on the app... but I digress).

On the Android app, it says something to the effect "what do you want to do if motion is detected?". On the website it says something like "what do you want to do if the doorbell is pressed?"

Following this is the recording settings for the associated camera.

My question is simple... which one is it supposed to be? I'm pretty sure that its for motion detection as I don't think that it records on doorbell press. But then if you set "do nothing" will it trigger on a doorbell press?

It seems to me that the more that this environment expands, the more disjointed and confused it gets.

Re: Doorbell setup mismatch between Android app & My.Arlo website

JessicaP — Wed, 22 May 2019 22:13:50 GMT

Hey @Chiwi,

Could you provide a screenshot from both the Android app and the web client so I can try and look into this further?

Re: Doorbell setup mismatch between Android app & My.Arlo website

Chiwi — Thu, 23 May 2019 07:36:26 GMT

Please find pics as requested.

App & website use different paths to get to the same doorbell Motion Detection screen. As the screen appears exactly the same regardless of medium, its difficult to be certain whether they both refer to the same action or not.

It should also be noted that the app allows doorbell motion detection to be switched on/off whereas the website has it greyed out (thereby disabling the feature). Again its difficult to determine which is the correct option... although I can state that disabling doorbell motion detection via the app does appear to work.

Re: Doorbell setup mismatch between Android app & My.Arlo website

JessicaP — Thu, 30 May 2019 17:55:10 GMT

Thanks for sending both of the screenshots over. The action on both the web portal and the Android app should be the same as "when motion is detected from [Arlo Audio Doorbell], what action do you want your device to take?"

I appreciate the feedback and will forward it to our development team.