topic Re: Cannot change melody setting when trying to set chime to ring when motion is detected in Arlo Audio Doorbell

Cannot change melody setting when trying to set chime to ring when motion is detected

Kezza1133 — Mon, 20 May 2019 21:27:46 GMT

I have created a motion setting for the doorbell. I have set the chime to ring when motion is detected. I want to change the melody setting but it won’t let me.

Re: Cannot change melody setting when trying to set chime to ring when motion is detected

michaelkenward — Mon, 20 May 2019 21:27:56 GMT

@Kezza1133 wrote:
.... but it won’t let me.

Can you explain what that means?

You have reached the "Mode" screen that lets you make the change:

"What melody do you want to play?"

and it fails to hold?

Or you don't see the Sound options?

Re: Cannot change melody setting when trying to set chime to ring when motion is detected

Kezza1133 — Mon, 20 May 2019 21:28:10 GMT

Yes I want to change the melody and it doesn’t hold

Re: Cannot change melody setting when trying to set chime to ring when motion is detected

michaelkenward — Mon, 20 May 2019 21:28:19 GMT

I'm sorry. I'm being thick, but what does "it doesn’t hold" mean?

Re: Cannot change melody setting when trying to set chime to ring when motion is detected

Kezza1133 — Tue, 21 May 2019 01:00:45 GMT

It doesn’t stay on what I choose. It reverts back to the one I currently have

Re: Cannot change melody setting when trying to set chime to ring when motion is detected

JessicaP — Tue, 21 May 2019 15:49:17 GMT

Hi @Kezza1133,

Are you using the Arlo app on your phone or on the web client on your computer to change the melody setting? If you're using the Arlo app, what phone device are you using?

Re: Cannot change melody setting when trying to set chime to ring when motion is detected

Kezza1133 — Wed, 22 May 2019 07:36:45 GMT

Apple iPhone XS Max with latest Arlo app

Re: Cannot change melody setting when trying to set chime to ring when motion is detected

JessicaP — Wed, 22 May 2019 16:29:04 GMT

Try going onto the web client on your computer and change your melody setting there to see if that helps. Have you also tried reinstalling the Arlo app and restart your iPhone?

Re: Cannot change melody setting when trying to set chime to ring when motion is detected

Kezza1133 — Sun, 26 May 2019 06:13:49 GMT

I reset the chime and all is working