topic Re: Chime not chiming with motion detection in Arlo Audio Doorbell

Chime not chiming with motion detection

MacPac05 — Sat, 18 May 2019 17:26:26 GMT

I do not have a doorbell, but I purchased the chime to use with motion detection on my Arlo light/camera. It was working perfectly for a few months. All of a sudden, it shows it's connected, but it doesn't do anything. I've deleted it. Reinstalled. Deleted everything. reinstalled. Even deleted and redid all of my modes. Still nothing.
I'm at a loss. I loved having the audible notification that someone was coming up my long driveway. I don't have a need for the doorbell, my house isn't that large. I really hope that nothing changed requiring the use of the doorbell to use the chime.
Any thoughts on what the issue could be?

Re: Chime not chiming with motion detection

ShayneS — Mon, 20 May 2019 21:17:07 GMT

Hi @MacPac05

Have you tried to perform a factory reset on the chime by holding down the sync button for 10 seconds > re-sync > test again.

Re: Chime not chiming with motion detection

MacPac05 — Mon, 20 May 2019 23:51:37 GMT

I did. Twice, just in case I did it wrong the first time. Lol

Re: Chime not chiming with motion detection

ShayneS — Tue, 21 May 2019 00:13:37 GMT

Can you check to see if your speaker works in general. Is it possible to change ringtone/volume levels to see if the chime makes any sound. This will help isolate the issue.

Re: Chime not chiming with motion detection

MacPac05 — Tue, 21 May 2019 01:52:42 GMT

Thank you so much for your replies...
Unfortunately I did that too. I set the level up to 50% then 75% of max volume thinking that was it. Still nothing. It's so frustrating. $50 for this thing to last not even 4 month.

Re: Chime not chiming with motion detection

jguerdat — Tue, 21 May 2019 14:05:53 GMT

That's what warranties are for:

https://www.arlo.com/en-us/support/contact.aspx

Re: Chime not chiming with motion detection

ShayneS — Tue, 21 May 2019 16:43:03 GMT

Just as jguerdat mentioned, you may contact Customer Support regarding your chime & warranty, They will be happy to assist you.