topic Re: Doorbell in Arlo Audio Doorbell

Can't Setup The Doorbell

JKF — Mon, 13 May 2019 18:06:15 GMT

Please help!
I received an Arlo doorbell and chime for Mother’s Day and have spent the past 3 hours trying to set it up unsuccessfully. It keeps telling me that no are devices found.
I have tried numerous times to reset the doorbell and I’ve even reset the base station and deleted and reinstalled the app on my phone. I read somewhere that the chime should be installed after the doorbell, so I’ve deleted that. I’m about to return both to the shop tomorrow as I have no other ideas how to move forward. Advice very welcome!

Re: Doorbell

brh — Sun, 12 May 2019 11:42:34 GMT

@JKF,

Try briefly pressing the sync button on the base followed by briefly pressing on the sync button inside the doorbell. (it is a small black button between the batteries).

If that doesn't work try a factory reset of the doorbell. See this article:

https://kb.arlo.com/000061842/How-do-I-reset-my-Arlo-Audio-Doorbell

Brian

Re: Doorbell

JKF — Mon, 13 May 2019 08:36:19 GMT

Thanks Brian. Syncing didn’t, work but finally a factory reset did! 😀