topic Re: Arlo Chimes get out of Sync frequently in Arlo Audio Doorbell

Arlo Chimes get out of Sync frequently

KevinGlennon — Tue, 07 May 2019 06:53:13 GMT

I have 2 Chimes (HW Version1.2 and Firmware1.2.0.0_297_266) and they constantly get out of Sync.

They are installed not more than 10 meters from the Arlo Ultra base.

The question is: why do they get out of Sync all the time

Re: Arlo Chimes get out of Sync frequently

ShayneS — Tue, 07 May 2019 17:16:42 GMT

You can try and reposition the base station a bit higher and see if that helps with the signal. it sounds like there may be some interference or range issue with walls etc.

Re: Arlo Chimes get out of Sync frequently

MDNZ — Tue, 07 May 2019 19:35:43 GMT

Is the communication between chime and the base station using its own wifi or the existing home Wireless network. Is there anyway to extend the wifi coverage for an Ultra base

Re: Arlo Chimes get out of Sync frequently

ShayneS — Tue, 07 May 2019 20:09:48 GMT

Hi @MDNZ

I have attached an article that you can utilize to help extend your systems range. How can I extend the range of my Arlo system?

Re: Arlo Chimes get out of Sync frequently

MDNZ — Tue, 07 May 2019 20:24:35 GMT

Thanks Shayne however I had already read that and it does not mention how you can extend the wireless range of an ultra base station. It mentions how you can reposition your base station but no bridge or extension. Is there any way to extend

Re: Arlo Chimes get out of Sync frequently

KevinGlennon — Tue, 07 May 2019 20:39:21 GMT

I have already moved the base twice. No imprvment

Re: Arlo Chimes get out of Sync frequently

ShayneS — Tue, 07 May 2019 21:26:16 GMT

@KevinGlennon

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Re: Arlo Chimes get out of Sync frequently

KevinGlennon — Tue, 07 May 2019 21:30:25 GMT

Reset chimes
Reset base
Relocated chimes
Relocated base

Re: Arlo Chimes get out of Sync frequently

ShayneS — Tue, 07 May 2019 22:12:28 GMT

@KevinGlennon

Thank you for the info. To help expedite the process, I would suggest contacting Customer Support and inform them of your current issue. I have attached the link here for you - Arlo Tech Support